Dispatcher, CSR, Technician

Heath M. Gettleman

602-***-****(mobile)

***********@*****.***

Objective

Obtain a role with a growing company that can offer the opportunity to advance.

Summary

Driven leader with proven accomplishments in multiple industries; specializing in quality, service, and employee development. Developed and implemented programs to increase customer service metrics by up to 75%. Proven success with process modernization and cost reduction while lowering employee turnover

State of Arizona Dept. of Economic Security(DBME)5/2019-03/2022

(DERS)04/2020-05/2020-Phoenix AZ: Program Service Evaluator 3

Complete interviews with clients to determine eligibility for SNAP, TANF, Medical • Knowledge of methods techniques used for effective case management, including time management, priority setting, and policy controls.. Knowledge of federal and state laws, statutes, regulations and directives pertaining to public assistance programs; public assistance eligibility determination process and procedures

DERS-Adjudicator

Customer Service helping Clients apply for benefits

Resetting passwords

Explaining rules and what need to get Unemployment Insurance

Trained as an adjudication.

Redflex, -Glendale, AZ 05/2018-01/2019: Verification Processor

Review photos and data associated with a violation captured by red light traffic enforcement cameras. Determine if a violation occurred by reviewing the evidentiary photos and corresponding video. Apply rules of each jurisdiction to determine whether to accept or reject the incident and if the incident Is prosecutable per the issuance criteria rules of the jurisdiction.

Aramark, Phoenix, AZ; 01/2017-09/2017: Reservations Sales Agent

Increased sales to the top 5% of the corporation. National Parks system assisting guest on renting a variety of accommodations at a different park across the United States. Training new employees on how to increase commission on selling

Amethyst Arbor, Peoria, AZ: 06/2015-09/2016: CDL Driver

Driver for A Senior Center-Transporting people to doctor’s appointments and other areas. Loading product in the bus, Pre trip and post trip the bus-

Conn’s, Tempe, AZ; 5/2013 – 6/2014 - Sales Porter

Customer Service. Installing electronics. Fixing computers. Repairing furniture.

Loading and unloading trucks.

Helping to load customers vehicles and inventory.

Staples, Phoenix, AZ; 12/2008 – 8/2010 - Easy Tech Resident

Running the Tech Bench, Organizing the Tech Bench

Repairing Computers and other electronics. Increasing sales 210 % from the last year.

Training and scheduling Employees and Customer service and a backup cashier

OfficeMax, Avondale, AZ; 5/2005 – 02/2008 - Technical Specialist

In charge of technical side of the building and being a backup cashier, customer service

Scheduling, training and hiring new employees Fixing computers and repairing electronics. In the top 5% of the company in sales.

PROFESSIONAL ORGANIZATION:

Board of Directors/Senior Treasurer/Event Planner/Quartermaster; TDO Entertainment, Glendale, AZ; 12/1990-Present

Dispatched and directed volunteers at local community centers in order ensure all

tasks were completed on time.

Trained people on accurately balanced bank deposits, budgeted payroll

and calculated schedules. Audited and operated using a till.

Society for Creative Anachronism (Kingdom Of Atenveldt) 11/1995 to present-

Watch commander, Watch dispatch

Road setup, construction, first aid, and flexibility to adapt to and resolve additional tasks as needed.

Contact this candidate