Service Rep Data Entry

SKILLS

Team Management, Cash Handling, Microsoft Office, Leadership, Mentoring, Process improvement, Detail Orientated, Time Management.

EXPERIENCE

Sr. Operations Lead Deluxe Feb. 2006 – Dec. 2021

Manage payments processing team of 20 employees.

Implemented process improvements that cut labor by 50% while meeting a tight same day deadline.

Developed training tools and documents to educate new staff.

Manage the end-to-end processing of 100K Payments of multiple high profile CCB, GTS and Retail clients.

Hosted multiple client tours demonstrating the process.

Delegate task to multiple team members including on site and offshore teams.

Complete reconciliation of client files all while meeting tight Client SLAs.

Operations Lead of multiple site consolidations including on site training and one on one development.

Education

Nursing 1984 Delaware County

High School 1982 Concord High School

Graduated with a 3.2 GPA and honors

OBJECTIVE

A creative Financial Services Team Lead with proven abilities in strategic planning, risk management, team building, process improvement, and developing strong partner relationships. Quickly master complex concepts, analyzes data and interprets ideas into logical productive strategies.

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VOLUNTEER EXPERIENCE OR LEADERSHIP

Organized multiple Food Drives and Toy Drives, for Salvation Army.

Participated in multiple online and in person Leadership, Customer Service, Financial Services coaching class.