Data Entry Desk Agent
Resume:
Victoria Bailey
Customer Service
Orlando, FL ***25
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
TooJay’s Deli • Bakery • Restaurant - Orlando, FL
January 2023 to Present
• Customer Service
• Knowledge of the menu to provide better menu options for guests
• Anticipate the guests needs
• Provide guests with exceptional service from beginning to end. While adhering to all company policies and state laws
Server/Cook/Manager
Denny's - Orlando, FL
November 2012 to December 2022
• Knowledge and execution of food safety standards on every shift. Knowledge of the food menu to better assist guests with their meal choices and answer any questions they may have. Food and produce orders. Prepare and serve meals to order based on guests request. Coach and guide employees on food safety and company standards. Maintain a clean restaurant and execute safety procedures with both the employees and guests.
Customer Service Associate
Aarons
October 2015 to February 2016
• Assist customers with their selections on the sales floor. Input and maintain customer account information. Assist with application and approval process to obtain credit. Accept and process payments both in house and over the phone. Replenish sales floor with new merchandise. Assist with scheduling deliveries. Answered phone and assisted clients with changes. Explained products and benefits. Resolved payment and order disputes
Office Assistant
Rooms to Go
December 2009 to October 2012
• Customer service and data entry
• Assist with processing payments and finance applications
• Maintain and update customer accounts
• Answer multi line phone system and handle calls accordingly
• Assist with scheduling deliveries
• Handle any customer complaints regarding merchandise and or deliveries Education
Certificate in Basic Health care worker
Orlando Tech - Orlando, FL
January 2009 to August 2009
High School Diploma
Oak Ridge High School - Orlando, FL
August 2001 to May 2005
Certifications and Licenses
Manager serve safe
July 2017 to July 2022
Basic health care worker
July 2009 to Present
Food Handler Certification
Assessments
Front desk agent (hotel) — Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Receptionist — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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