Service Representative Customer
Resume:
PHILLIP
PENTZER
***********@*****.***
Arlington, TX 76014
CONTACT
Motivated team player experienced
in providing exceptional customer
service. Proven ability to remain
calm and professional in high-stress
situations while being able to quickly
and effectively resolve customer
complaints. Possesses exceptional
communication, organizational and
multitasking skills. Committed to
providing the highest quality service
and creating a positive customer
experience. Hardworking candidate
skillful in providing excellent
customer service. Proven track
record of resolving customer issues
in a timely manner while upholding
the highest standards of customer
satisfaction. Extensive experience in
using multiple communication
channels, including phone, email,
and web chat. Strong interpersonal
skills, and an ability to lead and
CAREER OBJECTIVE
Customer Service Representative
Tata Consulting Services, Plano, Tx
Meat Clerk
Thom Thumb, Arlington, TX
Counter Clerk
Carlton Cleaners, Arlington, TX
EXPERIENCE
April 2022 - February 2023
Responded to telephone inquiries and complaints following standard operating procedures.
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
March 2021 - February 2022
Wore protective clothing when cutting or slicing meat for injury prevention.
•
Inspected meat and food products regularly, checking expiration dates and potential health risks.
•
Arranged food display case in visually pleasing presentation to
• improve meat sales.
Stored meat products according to food and sanitary regulations for health inspections.
•
Interacted kindly with customers by answering questions and providing information on food products.
•
Maintained safe work environment by cleaning and sanitizing knives
• and cutting equipment.
Developed customer relationships by providing excellent customer service.
•
Disposed of expired or damaged goods promptly following established health department guidelines.
•
March 2019 - September 2020
Provided outstanding customer service by addressing customer
• inquiries promptly and courteously.
Operated a point-of-sale system to record customer orders efficiently.
•
Performed cashier duties such as accepting payments, providing change and processing credit card transactions accurately.
•
Demonstrated excellent interpersonal skills when interacting with
• customers in person and over the phone.
motivate a team to success.
Customer-focused professional with
proven track record of exceeding
customer expectations and
providing exceptional service.
Excellent communication skills, with
the ability to quickly develop rapport
with customers and resolve complex
service issues. Skilled in using CRM
and help desk software to effectively
manage customer accounts,
troubleshoot technical issues, and
resolve escalated customer
complaints. Dedicated and
knowledgeable individual with vast
experience providing exceptional
customer service to a wide variety of
clients. Proven ability to quickly
assess customer needs and provide
appropriate solutions. Skilled in
resolving customer issues,
managing customer relations, and
providing detailed product
knowledge. Committed to
streamlining processes to improve
customer service efficiency and
satisfaction. Detail-oriented
professional with experience in
records management, Microsoft
Office, and customer service.
Frequently praised as hard-working
by peers, I can be relied upon to
help your team achieve its goals.
Customer Service Representative
Teleperformance, Port St Lucie, Fl
Customer Service Representative
Convey Health, Port St Lucie, FL
Answered incoming calls in a professional manner while adhering to established protocol.
•
Assisted in maintaining cleanliness of counter area by wiping down
• surfaces regularly.
Offered helpful suggestions related to product selection based on customer needs.
•
January 2018 - January 2019
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Responded to telephone inquiries and complaints following standard
• operating procedures.
Addressed customers courteously using suitable methods and problem-solving skills.
•
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
• Processed orders and detailed transaction information to customers. Developed strong customer relationships and loyalty through effective communication.
•
Handled customer complaints and inquiries in a courteous and
• efficient manner.
September 2016 - July 2017
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Delivered personalized customer service relating to questions and
• promptly resolved basic problems on customer accounts. Addressed customers courteously using suitable methods and problem-solving skills.
•
Handled customer complaints and inquiries in a courteous and efficient manner.
•
Updated and maintained database with accurate customer
• information and timely data entry.
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Developed strong customer relationships and loyalty through effective communication.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
High School Diploma
Firestone High School, Akron, Oh
EDUCATION
May 1983
SKILLS
• Active Listening
• Account Management
• Customer Relations
• Credit Card Payment Processing
• Typing Proficiency
• Customer Consulting
• Call Center Operations
Contact this candidate