Data Entry Customer Service

Terrence Whitehead

**** ******* ** **** #*** Bronx, NY 10469 347-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced customer experience associate with three years of experience in help-desk, call center operation, and virtual support. Excited to bring my proven skills and customer enthusiasm to your customer service team.

Knowledge & Skills Areas

•Policies and Procedures

•Verbal Communication

•Troubleshooting

•Data Entry/Order Processing

•Analysis

•PRIMS Management Software

Customer Service/Support

PROFESSIONAL EXPERIENCE

Bakery Clerk, 12/21 - Present

BJs Wholesale, Bronx NY

Provides a high level of customer service to members. Answers member calls and take bakery orders

Receive, inspect, and store bakery products

Follow food freshness and product handling procedures

Package, display, and rotate bakery products

Keep inventory of all products on the floor and in the freezer

Supervisor, 10/11 - 4/20

Artuso’s Pastries, Mount Vernon, NY

●Generated day-to-day operational plans based on weekly/ monthly targets, improving workflow

●Supervised and mentored 40+ employees

●GMPs (Good Manufacturing Practices)

●SOP (Standard Operating Procedure)

●Act as an escalation point for team on unresolved customer issues.

●Research and Development

●Data Analysis

●Maintain working business relationships with clients and internal support teams to enhance workflows and improve customer experience.

Delivery Expert, 09/18 - 04/20

Dominoes Pizza, Bronx, NY

Greet incoming customers entering store and thank exiting customers for shopping with the company.

Calmly manage and resolve customer crisis during calls and in store checkout, including disorderly customers, and medical emergencies.

Maintained a friendly, and encouraging attitude during all calls increasing customer satisfaction.

Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.

Performs "preflight" style inspections of store to prevent emergencies and safety violations that lead to injuries.

Ensures cleanliness of store's interior, exterior, restrooms, and all common areas that customers occupy.

Maintained thorough knowledge of sales, promotions, and holiday discounts to provide customers accurate responses.

Team Lead-Recovery, 05/17 - 08/18

Macys, Yonkers, NY

Assisted customers in all aspects of service fulfillment

Maintained neat appearance of store assisting as backup cashier

Maintained thorough knowledge of store merchandise to provide help and advise to customers

Addressed and resolved customer product complaints respectfully and professionally

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