Sales Associate Customer Service

************@*****.*** 321-***-**** **** Yacht Basin Ave. Orlando, FL

EDUCATION

Valencia College Orlando, FL

General Studies Associates Degree Class of : May 2019 Cumulative GPA: 3.05

Relevant Coursework: English Comp I English Comp. II Psychology College Algebra Financial Accounting Intermediate Microeconomics Intermediate Macroeconomics EXPERIENCE

Hollister Co. Orlando, FL

Key Holder Oct 2019 – Oct 2021

• Manage staff of 50 sales representatives, stock associates, and supporting management team members.

• Decrease shrinkage from11.3% to 6.3% over the course of 13 months

• Lead the recruiting/ training activates for new associates for new associates, on-boarding 35 employees over 20 months

• Develop, train, & promote 5 managers into current role. Superdry Orlando, FL

Sales Associate Jan 2018 – Sept 2019

• Supported the operations end of opening new prototype location at Disney Springs.

• Set regional record of meeting sales goals for 24 consecutive days.

• Lead new clothing line initiatives called ‘Osaka” with flagship embroidering. Hollister Co. Orlando, FL

Team Leader July 2016 – March 2018

• Stores training team captain for new hires

• Increased stores conversion rate from 6% to 10% in 5 months

• Consecutively held title of highest Fill Rate in Online order in Florida region. All Saints Orlando, FL

Sales Associate Nov 2018 – December 2019

• Supported the BOH team opening of the first outlet store in Florida

• Ran store Spring inventory count resulting in 2% decrease in shrink

• Introduced a new BOH stock organizational system for efficient replenishment Boat Outfitters Orlando, FL

Sales Associate/ customer service Jan 2023 – Current

• Work with custom projects that are made for customers

• Provide quick and good customer service

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SKILLS, ACTIVITIES & INTERESTS

Languages: Fluent in English & Spanish

Skills: years of experience in management and leadership roles, great communication and customer service skills. Quick learner, patience, organized, creative, problem solving. Volunteering: Ronald McDonald House, Bishop Grady Villa, Bishop Moore, St. Andrew,& Morningstar Interest: Reading, philanthropy, Traveling

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