Transaction Support

Lenthia Freeman

706-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Administrative professional with a solid background in providing excellence in customer service and work flow management. Highly effective in call center environments providing conflict resolution and escalated customer service and collections issues. SKILLS

• Ability to work in team environment

• Microsoft Office/Outlook

• Computer proficiency

• Helpdesk support

WORK HISTORY

TRANSACTION SUPPORT 09/2019 to Current

CarMax - Atlanta, GA

• Resolved customer service escalation interactions. Performed various administrative and clerical duties, including document copying, filing, payment management and data entry in Microsoft Excel systems.

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BUSINESS OFFICE ASSOCIATE 11/2018 to 09/2019

CarMax - Atlanta, Ga

Completed Appraisal Purchases, processed paperwork for vehicle purchases, titles and tags associated with each states Department of Motor Vehicles.

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• Maintained coverage at information desk and answered multi-line phone system

• Managed multiple payment types and prepared safe deposits . OFFICE ASSISTANT 08/2017 to 06/2018

AT&T - Athens, GA

Increased outbound calls to (75+/- per day) to residential customers to verify appointment times for repair and installation orders.

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• Verified equipment orders for 35 technicians and directed to Area Manager for approval. MAINTENANCE ADMINISTRATOR/DISPATCH 11/1998 to 08/2017 AT&T - Atlanta, GA

• Entered information from technicians and other departments via online chat, e-mails and faxes.

• Trained, coached, and provided back-up support for new hire representatives . EDUCATION

University of Georgia Athens, Ga 30602 - Morris Brown College Atlanta, Ga 30314

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