Process Specialist
Resume:
Sheriza Ann Wu
Richmond BC
*******.**@*****.***
Skills
Marketing, Customer Service and Client Relationship Management, Sales Performance Management, Project Management and Process Improvement Administrative skills: MS Word, Powerpoint, Excel, Basic Spreadsheet and Bookkeeping, CRM, Telephony and Proprietary Call Center Systems
Other Skills: Analytical, independent problem solving skills and strategic planning
• Dependable performance management professional who is able to align methods with strategic operational procedures; has extensive experience to carry forward strategy in the work area within a fast-paced environment.
• Maintain focus in demanding work place, under tight deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.
• Articulate communicator and effective mentor skilled in achieving employee buy-in in organizational goals. Has a solid foundation in negotiating and building strong business relationships necessary in corresponding with all levels within the organization.
• Effective working alone or as a cooperative team member. Experience
October 2016 - PRESENT
Hudson’s Bay Company,Richmond, BC -Marketing Associate
● Main resource person for all In Store Marketing (ISM) signing programs,prepares/creates signs and signing materials, as needed.
● Point person to facilitate fulfillment processes that focus on achieving all productions and quality metrics
● Utilizes systems fully to successfully initiate all outbound shipping processes and comfortable with all reporting provided by the system
● Supports team in performing daily goals and follow-up as well as ensuring production goals are being met during both peak and non-peak periods
● Provides cross training to other associates as required by the Marketing Manager 2
2011 -2012
Smart Telecoms,Manila, Philippines -Process Specialist 2009
First datacorp, Manila Philippines -Team Manager
2008-2009
Neo Day Spa, Manila Philippines -Assistant Manager 2004-2008
etelecare, Manila Philippines - Senior Team Manager Education
June 1999- March 2003
University of Santo Tomas, Manila, Philippines- Bachelor of Arts in Economics
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