Cybersecurity Analyst It Support

Gustavo Tejeda

829-***-**** *******.****@*****.***

Santo Domingo Este, Dominican Republic

PROFESSIONAL SUMMARY

Cybersecurity Analyst with a passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience in developing and testing security frameworks for cloud-based software. Well-versed in robust network defense strategies. Tech-savvy DevOps Engineer with a solid background in the IT field and in-depth knowledge of Networks and Servers. Skilled in deploying updates and fixes, building successful tools to reduce error occurrences, and conducting root cause analysis. Familiar with Ruby and Python.

WORK EXPERIENCE

IT Security Operations Analyst Mar 2022 - Present Scotiabank • Santo Domingo Este, Dominican Republic

- Monitored computer virus reports to determine when to update virus protection systems.

- Reviewed violations of computer security procedures and developed mitigation plans.

- Performed risk analyses to identify appropriate security countermeasures.

- Developed plans to safeguard computer files against modification, destruction, or disclosure.

- Recommended improvements in security systems and procedures. IT Technical Support Dec 2021 - Mar 2022

Government Office of Information and Communication Technologies of the Dominican Republic (OGTIC)

• Santo Domingo Este, Dominican Republic

- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

- Provided Tier 1 IT support to non-technical internal users through desk-side support services.

- Translated complex technical issues into digestible language for non-technical users.

- Documented support interactions for future reference.

- Used ticketing systems to manage and process support actions and requests. EDUCATION

Associate of Science in Information Security Jan 2021 - Dec 2023 Instituto Tecnológico Las Américas ITLA • Santo Domingo Este, Dominican Republic Computer Technology Fundamentals May 2020 - Aug 2020 Instituto Tecnológico Las Américas ITLA • Santo Domingo Este, Dominican Republic CERTIFICATIONS

- CompTIA Sec+

- Cisco Certified Network Associate (CCNA)

SKILLS

- Firewall, DevOps, network configuration, SIEM, penetration testing, Wireshark software.

- Oral and written communication.

- Windows and Linux operating systems.

- Programming languages: Python and SQL.

- Teamwork.

- Application testing.

- Information security.

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