Patient Coordinator Customer Service
Resume:
Amariilo,Tx
Bring extensive experience in diagnostics, pharmaceuticals and medical device.
Apply tactical business development experience across large healthcare systems channel.
Achieve double-digit growth through IDN, PBM, GPO, ACO and LTC market strategy execution.
Provide product launch experience across multiple disease states (15+ product launches).
Collaborate with healthcare providers to facilitate and navigate reimbursement challenges.
Create organizational momentum through team-based servant leadership and process improvements.
Competencies
Account management, influence, cross-selling
Business development strategy
HCP relationship development
P&L management, profitability, drive for results
Health systems strategy and tactics, ACOs
Sales growth, GPOs, reimbursement
Diagnostic testing
Enthusiasm, customer service
Team leadership, training, mentoring
Negotiation, problem solving
Experience
Genetic Technological Innovations (GTI), Dallas, TX November 2021 to February 2023
Account Executive
Market diagnostics including PGX, PCR, PGN and genetic testing.
Cover a wide range of call points including health systems, long-term care facilities and independent specialty providers for the Texas and Oklahoma territory.
GenPath Urology & Oncology (OPKO Health Inc.), Dallas, TX March 2021 to November 2021
Account Executive – Oncology
Marketed comprehensive anatomical and clinical pathology tests to physicians across north and west Texas including DFW and western Oklahoma including Oklahoma City and Tulsa.
Grew sales from 40% to plan in April to over 70% in 6 months in a territory previously vacant.
Educated urologists and practice staff on strengths of 4Kscore® test for prostate biopsy patients.
Developed and supported new and existing relationships with HCPs in challenging Covid environment.
ProMed Consulting Services, Dallas, TX January 2018 to February 2021
Independent Business Development Consultant
For Lion Health Group concierge medical practice, served as business development manager and patient coordinator.
Developed and executed patient demographic targeting tools focused on specific demographics.
Generated 82% closing rate.
For two Dallas metro specialty pharmacies, served as business development and marketing executive.
Facilitated specialty compounding in partnership with pharmacy owners.
Impacted revenue stream uptake 30% by consulting on reimbursement strategies for Medicare Part D, managed Medicaid and commercial payers.
For High Plains Senior Care home health agency, served as new account manager.
Developed and managed go-to-market strategy for healthcare partners/alliances, operations and nursing teams that produced aggressive startup growth and top-three census positioning.
Partnered with marketing team to identify opportunities in the northwest and area of Texas.
Managed 35 accounts and development for 125-mile-radius area around Amarillo, TX.
Implemented sales strategies with c-suite key opinion leaders to maximize opportunities.
Developed hospital, physician and home health discharge protocols to ensure continuity of care through LTC rehab facilities and home health and avoid hospital readmissions.
ProMed Specialty LTC Pharmacy, Amarillo, TX September 2010 to January 2018
President/Owner
Owned and operated LTC pharmacy serving senior care market in Amarillo and the Texas Panhandle, providing leadership and autonomy for the pharmacist and staff.
Implemented innovative strategies that grew the business from startup to $13 million revenue.
Coordinated medication management with unique medication packaging and monthly updated medication list for complex specialty treatments including compounding and IV.
Focused on C&D relationships with health systems, skilled nursing centers, assisted living facilities and senior care physician groups to ensure patient population satisfaction.
Significantly increased compliance awareness at transfer from hospital/rehab to home health.
Urologix, Amarillo, TX June 2004 to August 2010
Senior Territory Manager
Represented urological medical devices in North Texas, DFW and Western Oklahoma.
Recognized as sales leader, ranking first of 28 sales representatives in 2009 and in top 5 every year.
Executed hospital and medical office sales and clinical applications of Cool Wave and Targis Cooled Thermo Therapy treatments for patients with benign prostatic hyperplasia.
Generated consistent growth and reached top 10% sales using clinical selling skills and strategic business planning to cultivate key relationships.
AstraZeneca, US Pharmaceuticals, Amarillo, TX February 2000 to June 2004
Principal GI/CV Specialist
Represented cardiovascular and GI products including Toprol XL and Nexium to specialists and hospitals in tri-state sales territory (Texas, Oklahoma, New Mexico).
Served as regional and district leader for managed care-PBM/pharmacy authority.
Created a managed care copay benefit for the territory that was showcased nationwide.
Ranked third in Texas region in 2001 and eighth in 2002 and received Top Performer Award in 2003.
Merck Pharmaceuticals, Amarillo, TX July 1994 to February 2000
Senior Territory Manager
Represented cardiovascular line and launched several cutting-edge products including Fosamax, Zocor, Hyzaar, Cozaar, Singulair and Vioxx.
Achieved formulary status with First Care through key decision-maker relationship development.
Grew territory from last in the region to first, achieving top sales performer for eight quarters.
Ranked 15th of 90 representatives in the region and recognized with the Vice President’s Award.
Wyeth-Ayerst Pharmaceuticals (Pfizer), Amarillo, TX April 1990 to July 1994
Professional Representative, Ives Division
Forest Pharmaceutical (previously UAD Labs), Amarillo, TX February 1989 to April 1990
Territory Sales Representative
Education
BBA, Finance, West Texas A&M University, Canyon, TX
Volunteerism
President, Advisory Board, Panhandle Agency for the Aged, 2016-2019
Board Member, Panhandle Agency for the Aged, 2012-2016
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