Erica Melton-Vann

**** ****** *** **

Birmingham, Al 35211

205-***-****

Citizenship: United States

JOB TARGET:

CUSTOMER SERVICE REPRESENTATIVE

OBJECTIVE:

I aspire to obtain a challenging position that will enable me to utilize my experience, education, and accomplishments with customer service and administrative skills to succeed in your organization.

EDUCATION:

High School Diploma, Jones Valley Magnet High School, Birmingham, Al, 35211

June 1989

Bachelor of Science Degree in Psychology, Alabama State University, Montgomery, Al

May 2000

EMPLOYMENT EXPERIENCE:

AT&T Credit and Collections August 2013- June 2017

3196 Hwy 280, Birmingham, AL 35242

COLLECTION REPRESENTATIVE

DUTIES:

I serve as the telephone expert to the customer by discussing and handling billing inquiries, product, and service inquiries. Handle complaints or customer requests which are related to other departments including referrals to AT&T entities or other companies. I restore and disconnect services, and change information for the customer’s telephone service. I also have experience in relieving for my Supervisor.

SUPERVISOR’S NAME AND PHONE NUMBER:

Lily Vaughn, 205-***-****

AT&T Mobility March 2013-August 2013

Lorna RD, Hoover, AL

CUSTOMER SERVICE REPRESENTATIVE

DUTIES:

I served as the telephone expert to the customer by discussing and handling billing inquiries, product, and service inquiries. Handle complaints and customer requests for payment arrangements on acct.

Wells Fargo April 23, 2012-March 2013

200 Wildwood Parkway, Homewood, AL 35209

MORTGAGE PROCESSOR

DUTIES:

Ensure the timely and accurate packaging of all loans originated by loan officers. Gather info into the system for processing. Ensure that all loan documentation is complete accurate verified and complies with company policy. Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.

Bellsouth/AT&T Telecommunications October 23, 2000-September 17, 2011

600 N 19th St, Birmingham, Al 35203

Job Title:

Service Representative

SUPERVISOR’S NAME AND PHONE NUMBER:

Dwain Boswell, 205-***-****

DUTIES:

I served as the telephone expert to the customer by discussing and handling billing inquiries, product, and service inquiries. Handle complaints or customer requests which are related to other departments including referrals to Bellsouth entities or other companies. Input and process orders to establish, disconnect, and change information for the customer’s telephone service. I also have experience in relieving for my Supervisor. Running daily reports and monitoring my co-workers service representative’s work.

Cooper Green Hospital October 1995-October 1999

1515 6th Ave S, Birmingham, AL 35233

ER REGISTRATION CLERK

DUTIES:

The Emergency Room Clerk is responsible for assisting nursing staff with direct patient care, answering and transferring phone calls, registering patients, and greeting and assisting patients and visitors. Displays professionalism, tact, respect, and team effort when working with co-workers, and public. Adheres to the hospital policies and procedures and attends mandatory in-services. Able to cope with stressful situations and work independently to perform appropriate quantity of work.

This position is responsible for answering and transferring incoming phone calls and greeting and directing patients and visitors to their destinations. Register all in and outpatient services, ensuring the proper papers are signed and distributed. All registrations are completed accurately, to ensure timely billing. Places lab and radiology orders per written instructions, accurately and timely. Maintains communication with patient, family, providers, nurses, and support team.

ACCOMPLISHMENTS:

July 2001-Certificate of Achievement for Outstanding Performance

3rd Quarter 2001-Achievement Award for Highest Producer

4th Quarter 2001-Achievement Award for Highest Producer

May 2002-Bellsouth Interconnection Certificate of Excellence for Outstanding SOR Performance

May 2002-Bellsouth Interconnection Certificate of Excellence for Perfect Attendance

2002 Achiever’s Club for Represented Employees Winner-Bellsouth Telecommunications

August 2003-Birmingham LCSC UNE Certificate of Excellence for Above Satisfactory Rating in Quantity

QUALIFICATIONS:

Microsoft Word, Microsoft Office, Windows 98, Windows 00

Reference upon request

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