Elizabeth Stafford

Medical/Administration clerk

Las Vegas, NV 89106

adxa3d@r.postjobfree.com

+1-702-***-****

I am pleased to share my expertise in a variety of administrative positions held throughout my clerical- receptionist career. While working with children through the Antelope Valley school district, I recieved a beautiful reference letter from the Resource Specialist during the 2017/2018 school year. Because of my enthusiasm, energy, and organizational talents, along with my calm nurturing demeanor, I fostered an environment where students could feel confident an work to their best ability, even trying new learning strategies.

Authorized to work in the US for any employer

Work Experience

Senior Center Receptionist

Martin Luther King Senior Center - United States

February 2022 to Present

1. Answer telephone, route calls, greet visitors in a professional manner. 2. Explain program requirement and details of the program along with verbal and written communication.

3. Schedule appointments, and make reservations.

4. Follow-up calls to verify and confirm appointments in preparation for orientation. 5. Problem solving and critical thinking ability.

6. Create and organize file folders and file cabinets. Document Imaging Specialist

Opportunity Village - Las Vegas, NV

January 2019 to Present

Responsible for scanning, reviewing, and indexing records accurately, maintain accurate records including quality assurance conversions and tracking of documents. Ability to perform work at established production rates. Categorized documents from the Secretary of the State of Nevada to be placed on Micro Film. Worked an interacted with intellectually challenged individuals on a daily basis. Par Educator

Lancaster School District - Lancaster, CA

August 2017 to October 2018

Assist the teachers in general daily classrooms activities, helped special needs students with academic programs and art projects. Helped care for students physical and emotional health and safety, affirming their abilities and striving to promote dignity in all relationships. Sales Assistant

Neighborhood Walmart - Palmdale, CA

April 2015 to June 2017

Maintained the inventory and order supplies when assisting in claims department. Ensured pricing of items are current, correct and updated in computer systems. Heavy stocking and setting up display cases along with determining seasonal trends.

Clerical Trainee

State of Nevada - Las Vegas, NV

May 2014 to August 2014

Responsible for distributing mail, opening and inputting mail for verification information. Separated applications for verifications and scanned into system. Answered incoming calls and routed to appropriate department. Interacted with clients to obtain signatures and transfer documents. Checked in clients, accepted applications, categorized. Communicated with supervisors and workers regarding clients. Baggage Handler

Gateway Frontline Services - Las Vegas, NV

April 2012 to May 2014

Assisted customers with baggage; tagged and placed on conveyor belts. Assisted agents with screening and handled lost and found items. Entered data to track number of wheelchairs dispatched and supervised oversize conveyor belt to ensure fire arm and large luggage are secured. Greeter / Customer Service Rep

Neighborhood Walmart - Las Vegas, NV

October 2010 to August 2011

Greeted customers, handed out stickers for returns, and assisted customers with directions and information.

Medical Records Clerk

Antelope Valley Hospital - Lancaster, CA

March 2009 to March 2010

Responsible for pulling, filing and delivering medical records to various departments and answered multi- line phones. Prepared weekly reports and created correspondence. Receptionist

County of L.A - Palmdale, CA

April 2007 to August 2008

Processed client requests for program information, answer multi-line phones and data entry. Temporary Associate - Clerical

Select Staffing - Lancaster, CA

September 1996 to April 2008

Successfully completed multiple clerical assignments primarily working for Social Services and the Courts. Answered telephones, scheduled appointments, responded to customer inquiries, and did data entry.

Temporary Associate - Unit Clerk

Top Tempo - Los Angeles, CA

March 2005 to June 2006

Primarily assigned to Social Services - specialized in clerical work in the procedural closing of pending and denied cases.

Medical Records Clerk

Antelope Valley Hospital - Lancaster, CA

March 2003 to September 2003

Copied files, requested shot records, scheduled appointments for patients, delivered and picked-up charts in the office, answered up to 100 calls per hour and entered data into the computer system. Signed off courier for narcotic pick-ups. Heavily secured main entrance due to company being a Pharmaceutical Distributer.

Education

High School Diploma

Pasadena High School

Associate in business

Antelope Valley Community College - Lancaster, CA

Skills

• Data Entry/Typing 45 wpm (8 years)

• Scanning (1 year)

• Microsoft Office (6 years)

• Data Entry (10+ years)

• Office Support (10+ years)

• Scan

• FAX

• Microsoft Word

• Clerical Experience

• Social Work

• Hospital Experience

• Medical Scheduling

• Medical Records

• Multi-line Phone Systems

• Courier

• Administrative Experience

• 10 Key Data Entry

• Quality Assurance

Certifications and Licenses

Customer Service

June 2015 to Present

Answered telephone calls and routed non-routine calls to appropriate individuals, typed routine correspondence and other materials. Processed mail by opening and distributing to appropriate sections or individuals. Completion of document verification. Other duties as deemed necessary. Assessments

Medical Terminology — Completed

December 2019

Understanding and using medical terminology

Full results: Completed

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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