Customer Service General Manager

Anna Bailey

Professional Leadership

Dallas, TX *5126 *********@*****.*** 903-***-****

Authorized to work in the US for any employer

Work Experience

Director of Culinary Services

Compass group CCRC division 2021-present

Team of 120+ hourly team members

Salaried management team direct reports

Maintain all food safety/sanitation requirements according to state and county regulations.

P&L performance analysis utilized to coach operations team to attain objectives

Menu creation, procurement, production, waste management systems created and implemented

Training and development programs to inspire engaged culture

Resident satisfaction rates highest in region due to focus on exceeding expectations consistently

Vendor contracts/ pricing negotiations

Process improvement focused evaluations for salaried managers

Focused development of managers to improve hiring, training and retention of new hire team members.

Operational and training standards implemented and consistently executed

Conducts inspections and audits to ensure adherence to all regulations

Guidepoint Consulting

Food Industry Consultant 2022-Present

Senior Managing Partner

Brinker International Inc - Dallas, TX October 2015 to 2021

Multi- unit management

Hiring, training and development of management and hourly staff.

Established successful culture using accountability to brand standards.

Recipient of numerous awards for outstanding performance in multiple areas of achievement.

Responsible for the turn around of many struggling locations utilizing structured people and business tools to drive a strong results driven culture.

Developed innovative initiatives to adjust to pandemic business model. Assisted bringing solutions across boundaries to create a brand wide system that positively impacted sales and growth.

Develop strong relationships with vendors to ensure highest standards and profit potential.

Excellence in adhering to health and safety standards and guidelines. Federal, state and local levels.

Obtain all necessary permits and inspections required for safe, legal operations.

Consistent top results in profit contributions by careful management of budget.

Passionate about leading people by example. Developing business plans and setting goals to inspire my team to excel.

Achieving measured results utilizing focused accountability.

Utilizing sales trends to manage labor needs and productivity.

General Manager

Cheeburger Cheeburger - Longview, TX April 2010 to 2015

Education

Timpview High School

University of Nevada Las Vegas

Kilgore College

BSBM degree

Skills

•Superior customer service abilities (10+ years)

•Current and proficient computer skills (10+ years)

•Natural leader by example

•Employee Evaluation (10+ years)

•Interviewing (10+ years)

•Management (10+ years)

•Pricing

•Profit & Loss

•Sales Management (10+ years)

•LeadershipProfit optimization

•Financial analysis

•Forecasting/Budgeting

•Process Improvement

•Account Management

Certifications and Licenses

ServSafe manager

ServSafe instructor and proctor

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