It Support Scrum Master

CEDRIC ETHERIDGE II

Entry-Level IT Professional

Atlanta, GA 678-***-**** ********.****@*****.*** https://www.linkedin.com/in/cedric-etheridge-059492a0/ Objective

A highly motivated IT professional seeking an entry-level position in a challenging and dynamic organization, where I can utilize my technical skills and knowledge to contribute to the company’s success.

Education and Certifications

● Valdosta State University - Valdosta, GA

2008 - 2011

● IT Support Professional, March GOOGLE 2023

● Certified Scrum Master (CSM) Scrum Alliance 9/2022

● CompTIA A+

Work Experience

Martial Arts Instructor 2018 - Current

● Developed strong communication skills from instructing and working with individuals and groups

● Ability to break down complex movements and techniques into easy-to-understand steps, useful in explaining technical concepts to non-technical colleagues

● Attention to detail in observing and correcting student form and technique, applicable to debugging and troubleshooting technical issues

● Adaptability and quick-thinking in responding to unexpected situations or challenges, helpful in managing and prioritizing competing IT tasks

● Discipline and dedication to continuous practice and improvement, valuable for maintaining focus and attention to detail in a repetitive or monotonous IT task

● Confidence and assertiveness in instructing and leading classes, transferable to confidently presenting ideas or solutions to team members or stakeholders

● A commitment to safety and risk management in martial arts training, transferable to developing and implementing safe and secure IT processes and protocols

CEDRIC ETHERIDGE II

Entry-Level IT Professional

Atlanta, GA 678-***-**** ********.****@*****.*** https://www.linkedin.com/in/cedric-etheridge-059492a0/

● Understanding of the importance of proper warm-ups and stretching for injury prevention, transferable to emphasizing the importance of preventative maintenance and updates for IT systems and equipment. Skills

● IT Networking

● Troubleshooting

● Software Installation

● Technical Support

● Network Administration

● Network Security

● System Administration

● IT Hardware Support

Operations and IT Support

● Strong troubleshooting skills

● Knowledge of operating systems

● Knowledge of infrastructure services

● Knowledge of networking services

● IT security knowledge

● Basic computer architecture

● Operating systems (Windows, Linux)

● Computer networking

● Troubleshooting

● Customer service

● Routing concepts Configuration

● Skilled in communication, both written and verbal

● Strong attention to detail and ability to follow direction

● Ticketing systems

Systems

CEDRIC ETHERIDGE II

Entry-Level IT Professional

Atlanta, GA 678-***-**** ********.****@*****.*** https://www.linkedin.com/in/cedric-etheridge-059492a0/ Languages

Software

Experience:

Hands-on course simulation and training in Windows/Linux operating systems, systems administration.

The Bits and Bytes of Computer Networking

IT Security: Defense against the digital dark arts Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Services Technical Support Fundamentals

Contact this candidate