Customer Service Associate

STEPHANIE AVENEL

******************@*****.*** 843-***-**** Summerville, SC 29483

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. SKILLS

• Customer Account Management

• Issue and Complaint Resolution

• Calm and Professional Under Pressure

• Sales Quota Achievement

• Team-Oriented and Cooperative

• Policy and Procedure Adherence

• Courteous with Strong Service Mindset

• Microsoft Office and Google Suite Knowledge

• Interpretation and Translation Services

• Travel Itineraries

• Public Interaction

• Company Culture and Values

WORK HISTORY

Nov 2017 - Sep 2020

Customer Service Associate

Pier One Imports - Charleston, SC

• Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns swiftly.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Delivered exceptional customer service with positive attitude and focus on customer satisfaction by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

• Processed customer payments, generated bills and filled out warranty cards.

EDUCATION

High School Diploma

Summerville High School Summerville, SC

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