Customer Service Store Manager

SA

SARA AGUDELO

********@*****.*** 470-***-**** Hixson, TN 37343

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Sales monitoring

Product and service knowledge

Time Management

Avid Pro Tools

Merchandising

Staff training and development

Orientating and training

Retail operations management

Márquez foods Tennessee Hixson, TN

Assistant Manager

02/2022 - 02/2022

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Mangata restaurant

Manager

06/2017 - 01/2020

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Universidad Libre Cartagena

GED

11/2018

Summary

Skills

Experience

Education and Training

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