Customer Service Personal Trainer

ADRIAN ROBINSON

Customer Service, Management, Insurance Email: *****************@*****.*** Houston, TX 77584 Phone: 832-***-****

OBJECTIVE

Motivated team lead with expertise in business development, customer service, sales, and science, seeking an opportunity for leadership growth.

EDUCATION

BACHELOR OF SCIENCE IN BIOLOGY (August 2011 - June 2017)

PRAIRIE VIEW A&M UNIVERSITY, TEXAS Cumulative GPA: 2.8/4.0

INDUSTRY EXPERIENCE

All State Insurance, Clute, TX (July 2022 – Current)

Agency Owner

Developed relationships and maintained a client portfolio for a million dollar book.

Improved customer base sales by 80% and gross profit by 52% within 6 months. Consistently exceeded monthly sales goals related to new customers by 15% and existing customer retention by 12%.

Created company's first promotional marketing timeline for home, auto, and life insurance.

Developed new hire orientation, revising employee contract and handbook, increasing employee protection, reducing company liability.

Farmers Insurance, Sugar Land, TX (October 2020 – July 2022)

Insurance Agent

Analyzed leads obtained through referrals, walk-ins, lead databases, and cold calling, resulting in 35% improved lead success.

Averaged about 200 calls per day for new business prospects through company leads, networking, and referrals.

Exceeded agency goals consistently while maintaining an 88% client satisfaction rate. Built relationships by following up a timely fashion.

All State Insurance, Houston, TX (February 2018 – October 2020)

Insurance Agent

Created professional salesman scripts for auto, home, and life insurance sales. Provided training to peers which led to improvement.

Obtained home and auto insurance & property and casualty license. Worked with underwriters to submit paperwork.

Provided timely, knowledgeable, and polite correspondence to customers requesting insurance.

Stretch Zone, Houston, TX (November 2017 – February 2018)

Stretch Practitioner

Advanced to top stretch expert onsite. Exceeded weekly goals by 25%, consistently. Increased revenue by 16% quarterly.

Reviewed stretching protocols and usefulness before performing stretches. Developed new techniques to assist client’s time and health.

Phat Body, Stafford, TX

Personal Trainer (July 2014 – August 2020)

Successfully sold training programs totaling $1000 in sales each month. Transformed over 60 clients who surpass their goals. Measured clients overall fitness by completing comprehensive evaluations and physician clearances.

Designed training programs that addressed specific injuries or health complications. Mastered becoming an aerobics instructor.

Oasis Residential Care Facility, Sugar Land, TX (November 2010 – November 2011)

Health Care Assistant

Read contracts and procedures to conduct the proper protocol for each patient. Assisted with improving patient approval rating.

Worked with management to utilize different analytical procedures, identifying better ways to help patients in the lab.

Established a trusting connection with 5 elderly patients by providing care and assisting them with personal, everyday tasks.

SKILLS

Management of team

Knowledge of Insurance

Sales and Retention

Laboratory Experience

Group Fitness

Program Design

Payroll management

Verbal Communication

Microsoft Office

Project Start-up

Problem Solving

Process Flow Refinement

Health and Safety

Contract Negotiation

CERTIFICATIONS

OSHA 10 October 2014 to Present

Property & Casualty License August 2018 to Present

Certified Personal Trainer July 2014 to Present

Certified Fitness Instructor July 2014 to Present

Life Insurance License June 2021 to Present

Updated: 05/01/2023

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