Service Representative Mortgage Processor
Resume:
Whitney Martin
Duncanville, TX *****
***********@*****.***
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Outstanding customer service, and support! Call center professional. Willing to relocate to: Texas
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Mortgage Processor
Sourcepoint Mortgage - Houston, TX
October 2020 to Present
• Interactive Scripter
• VA Streamline Refinance
• Document processing
• Outbound calls
• Lakewood Loan service and tracking update loans to track needed loan documents for refinance closing
• Communication with title company to obtain clear title
• Submit loans for withdrawals and denials
• Monitor and determine COE, and process loans based on pay history eligibility.
• Work with EDMS, LAKEWOOD PRODUCTION INTERACTIVE SCRIPTER. Experience with Blacknight system.
Hazard Insurance Processor
Assurant Mortgage Solutions - Florence, SC
February 2019 to April 2020
• Primary point of contact processing, establishing and confirming mortgage hazard insurance is in place .
• Primary customer support for Loan Care
• Perform escrow analysis to determine status of available escrow funds. Claims Processor-AWC(Contract)
State Farm Mutual Automobile Insurance Company - Irving, TX April 2018 to April 2020
• Process initial loss reports/ First notice of loss contact
• coverage counseling
• customer support and service
• Schedule field inspections and schedule rental service after a weather catastrophe
• inbound and outbound call center team environment, data entry. Contract Coordinator (QC) part time
Leetex Group - Arlington, TX
May 2018 to February 2019
• Draft requisitions; create change order documentation and track budget and payments.
• Allocate final and warranty inspections of completed multi family HUD construction projects.
• Handle purchasing process, accounts payable process and track budget expenses.
• Inspect, read, edit and verify documents and assess data.
• Track contract status and contracts through implementation process. Insurance Service Representative
Travelers 34,500/yr - Richardson, TX
July 2015 to April 2018
• General office clerical.
• Date Entry.
• Inbound Call Support. Maintain positive report while providing coverage billing and policy information to current and prospective clients.
• Provide auto, property, personal line quotes to current and interested parties
• Build maintain and provide agent technical and billing support for new and existing business. Collections Specialist
American First Finance 30,000/yr - Dallas, TX
January 2015 to March 2015
• Reviewed, examined and underwrite loans to ensure soundness, business
• Evaluated debt to ratios, loans to value ratios, credit scores, property valuation.
• Determined and documented loan conditions and communication requirements.
• Cleared loan approval conditions, issued notice of adverse action to decline customers.
• After second level reviews, and updated system status as needed. Collections Specialist
DOE Government Contract 40,000/yr - Dallas, TX
January 2013 to December 2014
• FDCPA
• FCRA
• CUBS/ VISION
• Negotiations/Accepting Payment
• Lexus Nexus
• SECURITY CLEARANCE 2013 - 2015
Detention Service Officer
Dallas County Sheriff Department 47,000/yr - Dallas, TX April 2007 to April 2012
• Perform initial physical search, confiscation and inventory of all personal and unauthorized items, recording of personal and medical information, fingerprinting, taking of arrest photos and assuring inmates safety and security prior to processing into a housing unit or release on bond. Education
Associates in Criminal Justice
Eastfield College - Mesquite, TX
August 2016 to December 2017
Associate
Cedar Valley College
2007 to 2009
Skills
• Quality Control, Customer Service and Support (8 years)
• Confidentiality (10+ years)
• Data Entry (10+ years)
• Hcfa
• Escrow (1 year)
• Fair Housing Regulations (4 years)
• Microsoft Outlook (10+ years)
• Accounts Receivable (4 years)
• Project Coordination
• Underwriting
• Loan processing (2 years)
• Document management systems
• FNMA
• Credit analysis
• Fair Housing regulations
• Loan origination
• Financial services
• Mortgage servicing
• Loan processing
Certifications and Licenses
(NCIC) CERTIFIED Present Finger Print Technician
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