Collections Specialist Servicing
Resume:
S U S A N Z E R N I A L
*********@*****.***
Lumberton, Tx 77657
PROFESSIONAL SUMMARY
Customer-oriented Assistant Manager possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 14 years of experience contributing to retail promotions, sales, and special events. SKILLS
Listening to people Proper money handling
Communication Getting task assigned to me, done in a timely manner
Delegating task that need to be done Cleanliness and safety of the people I work with
Maintaining a clean and safe work
environment
EXPERIENCE
Assistant Manager, Cavenders Boot City, Aug 2013 - Current, Beaumont, Tx Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
Evaluated performance of associates and mentored underperforming employees on ways to improve.
Promoted friendly, prompt service to all customers by listening to their needs without interrupting.
Stayed current with all store initiatives and communications, sharing with associates as required.
Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered. Coordinated work handoffs and schedules with other Shift Managers. Partnered with district manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention. Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Assistant Manager, Cricket Communications, Jun 2011 - Aug 2012, Beaumont, Tx
•Assisted customers with their cellular needs..ie, phone repair, accessories. SZ
•Managed 4 employees
•Counted money for the safe and the tills
•Attended monthly meetings for new and upcoming cellular devices and services.
•Took bank deposits
Store Manager, Alert Cellular, Apr 2008 - Feb 2011, Beaumont, Tx
•Helped customers with their cellular needs...ie, upgrades, phone repair, billing, accessories
•Was responsible for maintaining the safe and till counts.
•Held weekly meetings with District Manager on the productivity of the store and what we could do to improve sales
•Went to monthly meetings to learn about new products and services
•Made bank deposits
•Managed 3 employees
Loan Servicing Specialist, Advance America, Jan 2006 - Feb 2008, Beaumont, Tx
•Responsible for taking loan applications for customers.
•Daily deposits
•If a customer did not pay their loan, I had to take their check to bank to get the funds
•Opening and closing of the safe
•Opening and closing of store
Collections Specialist, Conns, Apr 2006 - Sep 2007, Beaumont, Tx
•Computer based calls to customers that were behind on their loan.
•I was responsible for the customers that were more than 120 days past due.
•Goal was to get customers current
Corrections Officer, TDCJ, Jun 1996 - Apr 2004, Beaumont, Tx Observed inmates continuously to maintain safety and enforce facility rules. Monitored perimeter, gates, and internal doorways through patrols and CCTV viewing. Coordinated secure and safe visitation between inmates and personal and legal contacts.
Intervened in inappropriate situations to eliminate unauthorized behaviors and restore order.
Maintained custody and security of inmates in diverse areas of correctional facility, at courthouse, and during transportation.
Inspected areas and belongings regularly to locate and seize unauthorized and dangerous items.
Monitored CCTV feeds in master control room to keep close eye on all areas of person. Conducted headcounts to ensure each prisoner was present. Settled disputes between inmates.
Conducted thorough searches of prisoners and cells to identify and remove contraband materials.
Followed the proper procedures at all times to protect both inmates and staff. EDUCATION
High School Diploma May 1987
Newton High - Newton, Tx
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