JULIO RAMOS

**** *** *** ***** *** ** Lake worth, FL 33467 954-***-**** adxa0j@r.postjobfree.com 5084

My record is one of increased responsibility, variety in job assignments, and solid accomplishments. Just as significant are my abilities to develop rapport among colleagues, lead effective teams, and promote a professional work atmosphere. Highlights of my background include:

Consistent record of accomplishment of top performance. Throughout my professional life, I have always sought out challenging, new opportunities where I could apply my managerial and organizational skills. As a Director of Operations with Kent Business Services, I provided strategic assessments following the company’s Portfolio expansion to South Florida by completing a Staffing Model, contracting the required Janitorial Day Porters & Nighttime Cleaners. As a Director of Operations with Kent Business Services, I organized a team to complete a major project for the company’s largest client, Workspace. I led a 14-person Diverse Janitorial team to prepare and execute a strategic plan to transition in new Operational Objectives while maintaining compliance with our operational protocols. We greatly exceeded our initial goal, and doubled our anticipated production in only one month.

Strong “people” skills. I have developed a keen awareness and understanding of people from different backgrounds. My experience working with a range of different clients helped me gain this broad perspective. Those experiences have enabled me to develop rapport with colleagues and clients alike. My strong interpersonal and customer service skills help me quickly gain trust and develop strong customer relationships. Currently, I am an Area Manager for Encompass and I am confident that my innovative and operations-focused approach will continue to make a significant contribution to the continued success of our organization. MANAGEMENT PROFESSIONAL

~ Operational and Management Excellence in Demanding Business Settings ~ Accomplished and dynamic professional offering a 9-year record of accomplishment in operations management, support services, and administration. Create win-win situations for organization through broad business acumen, enterprising problem solving strategies, and impeccable customer interaction skills. Able, to analyze complex business procedures and recommend ways to increase productivity and organizational effectiveness. Demonstrate an effective blend of leadership, analytical abilities, flexibility, and resourcefulness to produce bottom-line results. Quickly master new computer systems. Proficient with multiple software applications such as Microsoft Word, Excel, Power Point. Bilingual: fluent in English and Spanish. Areas of expertise include:

Staff Management Cross-Functional Communication

Team Building & Leadership Staff Training & Development

Productivity Improvement Client Relationship Management

Operational Streamlining Customer Services / Satisfaction

Process Improvement Project Management

PROFESSIONAL EXPERIENCE

~ Encompass On Site Solutions, Fort Lauderdale, FL ~

AREA MANAGER (JUNE 2018 TO PRESENT ) Assigned to provide strategic assessments following the company’s portfolio in West Palm Beach and Broward County. I currently Oversee Cleveland Clinic In Coral Springs and West Palm Beach, Century Village In Deerfield Beach, Jafco – Artserve in Sunrise, The Urban League of Broward County, UHealth in Fort Lauderdale and In West Palm Beach, FLF and Linton Business Centers In West Palm Beach. The Drive Schack in West Palm Beach, I currently manage 21 accounts, which include 51 employees.

Responsible for QA Inspections Compliance and Employee Evaluations Including Supervisors Compliance to this Protocol.

Responsible for managing my Platform and its compliance with all initiatives.

Responsible for Equipment and their Maintenance.

Responsible for Safety of my Teams Including Holding Safety Meetings related to OSHA Protocols.

Preparing Task Assignments for Employees and Supervisors.

Responsible for Team Building, Coaching and Training on all Operational Protocols.

Created Shift Coverage Schedules for all Operating Sites, Daily, Weekly & Monthly

Conducted reviews of the Special Projects Calendar to ensure increased revenue.

Responsible for compliance with all Operating Budgets, Purchasing, Inventory, Payroll.

Responsible for Client Retention & Portfolio Growth

~ KENT BUSINESS SERVICES, North Miami Beach, FL ~

DIRECTOR OF OPERATIONS (OCTOBER, 2017 TO JUNE, 2018) Assigned to provide strategic assessments following the company’s portfolio expansion in South Florida with four new buildings, two in Sunrise FL and two in Boca Raton, FL. Provided insight and answers to specific operational questions around the transitioning in of new operational objectives when rolling out new accounts.

Created workflow initiatives by completing a Staffing Model, which was comprised of a Director of Operations, 2 Supervisors, 2 Daytime Porters, 14 Nighttime cleaners, and supporting office staff.

Responsible for Team Building, Coaching and Training on all Operational Protocols.

Created Shift Coverage Schedules for all Operating Sites, Daily, Weekly & Monthly

Conducted reviews of the Special Projects Calendar to ensure increased revenue.

Responsible for compliance with all Operating Budgets, Purchasing, Inventory, Payroll.

Responsible for Client Retention & Portfolio Growth

~ USM – VIOX FACILITY SERVICES, Broward & Dade Counties, FL ~

SENIOR AREA MANAGER (2012) TO (2016) Field Tech (2016) to (2017) Began tenure as an Area Manager and quickly promoted to Senior Area Manager in charge of overseeing our NYC based portfolio due to prior experience as a District Manager for Diversified Maintenance Systems, LLC out of Tampa, FL I played a key role for the addition of new clients resulting in the growth of the portfolio and increased revenues.

Responsible for Operational Protocols Compliance for a HK staff of 112 employees including Coaching, Training, OSHA training, Safety Training.

Assembled an elite team of Day Porters, Nighttime Cleaners & Team Leads that where highly effective in delivering Portfolio Retention.

Assigned Work Objectives to shift Supervisors & followed up to ensure their compliance including, Daily, Weekly and Monthly Initiatives & additional Billable Services, which resulted in Doubled anticipated revenues.

Conducted Maintenance on all Auto Scrubbers, Low Speeds, Swing machines and Carpets machines to ensure their effectiveness & smooth operation.

Conducted site walk thru’s with clients to ensure we are delivering “Brand Standard”.

Spearheaded an initiative to implement a pilot program for calendaring all Client Contract Bidding & Contract Renewals (The current pilot was outdated and obsolete).

Worked collaboratively with the Office Support Staff to ensure smooth transitioning of all new Policies and Procedures.

EDUCATION / TRAINING

MONROE COLLEGE BRONX, NY

Completed two years coursework in Administration and Business Administration DeWITT CLINTON H.S. Bronx, NY

Completed a standard 4 curriculum

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