Customer Service Graphic Artist
Resume:
***** ****** **. • Dallas, Tx. • *****
MICHAEL CASADA
VERSATILE• CREATIVE • TECHNICAL
• Welcome, respond to and resolve walk-in customer issues.
• Drive mobile van for residential and commercial relocks
• Reprogram automotive FOB’s and perform car unlocks. AUTOMOTIVE LOCKSMITH
Pop-a-Lock Dallas Tx / May 2021 – Jan 2022
• Quickly responded to jobs in Pulsar for car door unlocks.
• Provided friendly roadside assistance to all customers including jumpstart batteries, changing flat tires, gas tank refill.
• Completed necessary paperwork for each job and processed payments from customers on site.
PREPRESS TECHNICIAN
Abbott Label Dallas, TX / August 2020 – April 2021
• Calibrated equipment to ensure highest quality output.
• Fabricated flexographic plates to meet strict deadlines.
• Collaborated with customers to ensure complete satisfaction. PAWN BROKER
EZ Corporation / November 2019 – August 2020
• Listened to customer needs to identify and recommend optimal product selections.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sales revenue.
• Reprogrammed multiple devices such as computers, laptops, phones, and tablets to make ready for resale.
GRAPHIC ARTIST
Inovar Packaging Group / July 2016 – Jan 2019
• Liaison between customer and production team to meet strict deadlines.
• Proactively reviewed press schedules and made adjustments in prepress to keep all printing presses running efficiently.
• Created digital proofs for customer review and approval prior to printing. ART DEPARTMENT LEAD
Murray Label & Printing, LTD. / April 2012 – July 2016
• Successfully resolved a range of complex design issues for both the customer and the company.
• Oversaw every stage of prepress production from concept to product delivery.
• Implemented internal procedures to improve workflow. michaelcasada50 @gmail.com
TECHNOLOGY
OKTA
Workday
Pulsar Scheduling
PC & MAC OS
Microsoft Office Suite
Adobe Creative Suite
ESKO
LabelTraxx
Illustrator
Photoshop
CE RT I FI CA TI ONS
Licensed Pawn Broker
Licensed Locksmith
Automotive Locksmith
EDUCA T IO N
ASSOCIATE OF ART
GRAPHIC DESIGN
Platt College
Aurora, CO
SUMMARY
Dedicated professional open to new opportunities that will allow me to utilize my technical experience across multiple disciplines to build upon current skills, meet deadlines, and provide excellent customer service.
KEY SK I LLS
Creative
Technically Inclined
Sales
Issue Resolution
Customer Service
Detail Oriented Meet
Deadlines Organized
Project Management
EXPERIENCE
LEAD SALES GENERATOR • CLEAN ENERGY AMBASSADOR
SunRun, Inc. 225 Bush St. • San Francisco, CA / Feb 2023 – Present Michael’s Keys Rowlett, Tx / Jan 2022 - Feb 2023
• Educated interested clients about solar and the benefits of having it.
• Promoted environmental benefits
• Scheduled home consultations and kept in contact till the end. TECHNICIAN
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