Human Resource Customer Service
Resume:
P.O. Box * G B T S, Kumasi
*************@*****.***
COMPETENCY SUMMARY
I am a seasoned person oriented based human resource personnel with strong background in Human resource management and general office management with experience in Office Administration. I have a good appreciation of both written and Spoken English language. As a team player, I have a knack for supporting the development and execution of company specified programmes that enhance the Customer experience of clientele which ultimately increases market share and revenue. I have proficient skills in Customer Service, Confidentiality, Analysing Information, Reasoned Decision Making, Verbal Communication, Professionalism, and Quality Focus. My degree in Executive Office Administration/ Management augments my professional experience which positions me as a preferred human resource capital for any 21st century company.
SKILLS
§Strong Service Orientation with good problem-solving abilities
§Good negotiator with Integrity at core of processes and approaches
§Have stress Tolerance - accepting criticism and dealing calmly and effectively with high stress situations
§Skilled in Logical reasoning and analysis (Thinks outside the box)
§Skilled in Team Work.
§Self-Controlled – good at maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
§Adaptable/Flexible - Open to change (positive or negative) and to considerable variety in the workplace.
§Innovative - Usually creative and always thinks outside the box to develop new ideas for and answers to work-related problems.
TRAINING &AWARDS
Training
The Global Credit Crunch: Its Opportunities and Threat for Business
How to acquire good communication skills
Igniting dreams nationwide
Cultivating investment habit
Keys to significant living and wealth creation in Ghana
Branding yourself for Success
EDUCATION
§BBA. Executive Office Administration- University Winneba Kumasi Campus 2011-2015
§DIPLOMA IN BUSINESSS STUDIES SECRETARY SHIP- Koforidua Polytechnic 2007 - 2009
§
SOLOMON SECONDARY COMMERCIAL SCHOOL 2005- 2008
PROFESSIONAL EXPERIENCE
CHRYSTAL HEALTH POINT CENTER (2021- 2023)
Job Description
Position: Manager
·Oversee the day-to-day running of the office activities.
·Support group operations by supervising various department staff, planning, organizing and implementing
administrative systems.
·Monitor financial performance of management report from head of sales and marketing on financial performance.
· Scheduling meetings and appointments.
·Ordering and taking stock of office supplies.
· Being a point of contact for a range of staff and external stakeholders.
·Maintain records and documentation pertaining to the work area.
University of Education Winneba Kumasi Campus (2016-2019)
Job Description
Position: National Service/ Casual Worker
Duties: Answering and directing phone calls to relevant staff.
Scheduling meetings and appointments.
Taking notes and minutes in meetings.
Ordering and taking stock of office supplies.
Being a point of contact for a range of staff and external stakeholders
Powers and Responsibilities of the Administrative Officer.
To be responsible for administration of the Campus / University.
To Channel Vendor management.
Ensure security arrangements and safety requirements at the Campus/University.
Maintain records and documentation pertaining to the work area.
Nunguchi Memorial Research Institute. (2012-2013)
Accra Legon
Position: INTENSHIP
Finance/ Administrative Manager-Takoradi
·See to the day to day running of the hospital.
·Preparing of staff salaries.
·Ensuring that all staff are provided with the necessary equipment needed to work efficiently.
·Handling all the administrative work.
·Preparation of monthly bank reconciliation.
·Preparation of monthly invoices for sponsored clients for claim.
·Preparation of monthly reports.
·Ensuring that qualified staffs are employed.
·Preparation of monthly claims for insurance companies.
.
REFEREES
Akua Ahyia Adu- Oppong
Asst. Registrar
University of Education Winneba Kumasi Campus
Prof. Emmanuel James Flolu
Former, Principal
University of Education Winneba Kumasi Campus
Mr Stephen Twmasi
Chief Operating Officer
Crystal Point Health Center
Post Office Box 1
GBTS-Abukwa
Kumasi -Ghana
The Human Resource Manager,
Dear Sir/Madam,
APPLICATION FOR EMPLOYMENT AS Office Assistant/Secretary
I humbly write to your outfit to be considered for employment, I am willing to take any
position that meets any of my capabilities and carrier aspirations as stated in my
curriculum vitae.
I am Veronica Adwoa Twumasi a holder of Bachelor of Business Administration
(Executive Office Administration) from University of Education Winneba Kumasi
Campus. I am result driven and demonstrator of my competency through my ability to
challenge, encourage and to inspire.
I understand the professionalism involved in strictly adhering to formal procedures and
thinking outside the box in solving problems at work. I would be grateful if granted an interview.
Thank you.
Yours faithfully,
Veronica Adwoa Twumasi
G. B. T. S.
Contact this candidate