Customer Service Entry Level
Resume:
M
Tripp
Johnpaul
Mills
johnpaultripp
@gmail.com
Augusta, GA 30904
SUMMARY
Organized andmotivatedemployeeeagertoapplytimemanagementandorganizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
● Client counseling
● Clear communication
● Verbal and written communication
● Customer service
● Project planning
● Time management
EXPERIENCE
Co-Founder, Public Relations &Events Planning
Augusta, Georgia
moliereSTREET Studios / Feb 2015 to Current
● Helped with end-to-end event planning process throughmeetings,walk-throughs and day-of execution.
● Liaised between clients and company to verify contract fulfillment.
● Oversaw event logistics, venue scheduling and accommodations.
● Maintained close communication with clients to mitigate service issues. ResearchAssociate
Clemson, SC
Sparks Research/ Apr 2010 to Aug 2013
● Contributed to industrydiscoursebyuncovering relevant and actionable data.
● Directed study approaches by recommending, developing and executing strategies.
● Organized andmaintainedrecords,inventory andmaterials. Front End Supervisor
Augusta, GA
Barnes &Noble/ Nov 2000 to Mar 2008
● Delegated work to employees based on shift requirements, individual strengths and unique training.
● Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
● Managed customer complaints and rectified issues to complete satisfaction.
● Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Receiving Supervisor/ Loss Prevention Specialist
Anderson, SC
GAP (Old Navy)/ May 1998 to Oct 2000
● Balanced quality, productivity, cost, safety andmoraletoboostperformancein production.
● Performed inspections of shipment contents, verifyingaccuracyagainst invoices andmanifests.
● Prepared and processed shipping documents and routedmaterialsandbillsof lading.
● Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
EDUCATION AND TRAINING
Bachelor of Science: Anthropology
Southern NewHampshireUniversity(on-line)
In Progress; Graduation: May 2026
Associate of Science: Psychology
University of Phoenix
Graduation:Jun 2012
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