Customer Service Call Center

JEN MCALLISTER

785-***-**** • *******@*****.***

Professional Summary

Ready to put 20+ years of experience, strong communication, call center experience, and customer service abilities to work in a dynamic new role at your company.

Skills

Team LeadershipStrong communication skill

Problem resolutionReliable and dependable

Positive outlookExcellent multi-tasker

Excellent time managementDetail-oriented

Team buildingCustomer service

Personnel training and development

Education

High School - 1991

American High School - Chicago, IL

Additional Information

Work History

Box Office Attendant - October, 2021 to Present OVG360 - Topeka, Kansas

Learned the Ticketmaster system and printers to help with box office needs.

Call Center Supervisor - September, 2003 to April, 2015 Vangent - Lawrence, KS

Increased efficiency and productivity through effective staff training in customer service protocols and call resolution techniques. Evaluated employee performance and encouraged employees to increase productivity.

Was in charge of overseeing all of the agents' daily activities.

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