Customer Service Assistant Manager

JESSICA LUNSFORD

************@*****.*** 252-***-**** Macon, NC 27551

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Skills

Cash Counting

Money Handling

Financial Transactions

Transaction Processing

Customer Relationship Development

Signature Verification

Excellent Communication Skills

Reliable

Banking

Strong Work Ethic

Friendly

Experience

Carter bank & trust Henderson, NC

Bank Teller

05/2011 - 01/2017

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Welcomed customers and offered pleasant service during entire transaction.

Responded and assisted customers with account inquiries and updates.

Ordered checks, placed stop payment orders and conducted additional special services for customers.

Subway Warrenton, NC

Assistant Manager

02/2004 - 05/2011

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Education and Training

Vance-Granville Community College Henderson, NC

GED

05/2003

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