Desktop Support Lan Wan

Leroy Hoffman *** Jenne Drive

Pittsburgh, PA ****6

Phone: 412-***-****

Email: *************@*****.***

Career Summary:

System Architect with over a decade in the Information Technology field. Serviced small, medium and large businesses helping to bring closure to open issues and reestablish customer confidence. LAN/WAN and infrastructure design, installation and support utilizing a variety of manufactures and technologies. Very Adaptable.

Professional Experience:

Apogee IT Services

Sewickley, PA

April 2021- Dec 2022

Systems Engineer

•Specialized in Network Design and Implementation.

•Configured and implemented Site-to-Site VPN connectivity primarily with Fortigate firewalls This would include multi-site advanced configuration and testing.

•Configured and implemented SSL VPN connectivity for remote users to access resources on the corporate network from home.

•Configured and implementation of wireless network using Fortigate and Unifi access points

•LAN/WAN design, installation, and support using equipment from a variety of manufacturers utilizing a variety of technologies.

•Firewall, Server, SAN, NAS, Backup, Wireless Controllers and APs, Virtual Servers, Switches

•Desktop support, Windows XP through Windows 11.

•Server 2008 through 2019 with Active Directory including group policy management, user accounts and file sharing permission, VMware, Citrix Xen server and Hyper-V

•Management and development of documentation for future IT use..

•DHCP and DNS administration and troubleshooting of related issues.

•Worked closely with other engineers, sales, and management to resolve issues and plan for future growth opportunities of the company

Single Source Property

1000 Noble Energy Drive

Canonsburg, PA 15317

July 2019-January 2021

System Architect

Ran tests, debugged, installed, implemented and provided support to current and new network infrastructure in the entire loan mortgage process

Supported a secure network utilizing Fortinet Firewalls and Cisco switches.

Created and supported VPN utilization for over 200 remote workers.

Updated over 200 phones from an analog to digital system as part of a team environment.

Supported remote user, utilizing Office 365 and propiatory application via phone and remote access.

All Lines Technology

Cranberry Township, PA

December 1997- March 2019

Senior MSP Engineer

•Specialized in Network Design and Implementation.

•Veeam backup. Implementation and troubleshooting of backup solutions, including offsite and local backups.

•Setup Site-to-Site VPN which provides VPN connectivity between company housed IaaS infrastructure and onsite environment.

•LAN/WAN design, installation, and support using equipment from a variety of manufacturers utilizing a variety of technologies.

•Firewall, Server, SAN, NAS, Backup, Wireless Controllers and APs, Virtual Servers, Switches

•Fortinet, Cisco, Sonicwall, Brocade, Dell, HP

•Desktop support, Windows XP through Windows 10.

•Server 2008 through 2019 with Active Directory including group policy management, user accounts and file sharing permission, VMware, Citrix Xen server and Hyper-V management and development of documentation for future IT use..

•DHCP and DNS administration and troubleshooting of related issues.

•Developed a program of shadow training where junior technicians were scheduled to go onsite with senior technicians to develop their skills.

Office 365 administrator

•Execute, manage and lead Office 365 migration for external SMB customers

•Troubleshoot and customize Office 365 applications including Word, Excel, Outlook and PowerPoint

•Provide assistance and troubleshooting for mail client applications on PCs and mobile devices.

Self-Development:

●Completed various projects providing customers with the latest solutions for their existing environments including secure VPN for remote users and site to site VPN

●Completed various online and classroom trainings, Cisco, Watchguard, Fortinet, HP, Brocade, Microsoft

Education:

Associates: Washington Institute of Technology, Washington, PA, May 1987

Associates: Indiana University of PA, Indiana, PA, May 1984

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