Sr. Consultant / Business Analyst / Project Manager / Operations Manager

Summary

Seasoned Professional with a breadth of experience, qualifications, and technical expertise to lead the planning and execution of large-scale, enterprise infrastructure architecture, upgrades, and/or migration initiatives. Highly successful background of overseeing multiple concurrent high-profile projects for enterprise clients across a wide range of industries. Excel at liaising across multiple teams and departments, and consulting with C-suite executives, to plan and coordinate full life cycle of major projects and programs. Respected for ability to build, lead and coach world-class teams.

Technical Proficiencies

Infrastructure:

Hosting Facilities, Telco & Data Services, PSTN/VoIP/IPTV/UCOM, PC-Server / Mainframe, AIX / HP UX, IT Security

Analysis & Design:

Telecommunications, LAN Platforms, ITIL, IIS, Vulnerability Assessment, MS Office, Visio, MPLS, Frame Relay, Ethernet, HTML, SIP, VoIP,

Security:

Bitdefender, Norton, Symantec, Cisco, Meraki, Checkpoint

Tools & Methodologies:

PMBOK, ITIL, SDP-21, Agile

Expertise & Competencies

Project Management, IT Strategy & Planning, Risk Management, Client & Vendor Relations, Account Management, Contract Negotiations, P&L, Budget Management, Quality Assurance, User Acceptance Testing (UAT), Global IP / VOIP Infrastructures, Unified Messaging, Data Center Construction & Migration, Telecom Construction & Migration

Career Experience

Independent Consultant September, 1994 – Present

Direct planning, design, implementation, configuration and support of enterprise-scale solutions. Assemble, manage and lead high-performing maintenance / support / software development and engineering teams. Liaise with clients and C-level management to discuss and prepare project charters, including goals, objectives, risks, resources, and timelines. Prepare risk assessment and utilization statistics for major voice / data infrastructure modifications / enhancements. Employ ITIL and PMBOK project management standards in planning and executing projects, including development of project budgets, forecasts, and schedules. Produce and disseminate various documents, including design proposal summaries (DPS), statements of work (SOW), service level agreements (SLA), and requests for proposals / quotes (RFP / RFQ). Conduct meetings with legal department to prepare language for SOWs and other documents. Facilitate infrastructure equipment procurement / acquisition, including vendor selection, preparation of bills of materials (BOM), and scheduling of on-time delivery solutions. Perform quality assurance and user acceptance testing for project handoffs.

Traveled to Europe to ascertain source of managerial communication breakdown with key client; concluded that issue pertained to European IT resources with concerns about working for Americans; provided reassurance that concerns were noted and brought project back on track.

Spearheaded planning and deployment of large-scale VoIP and digital fax solution initiatives.

Championed several enterprise-scale server and desktop platform conversions / migrations from local server to Cloud / MS Azure hosted solutions.

Orchestrated major IBM / GMAC data center infrastructure design initiative; guided all engineering and architectural aspects of global voice / data infrastructure development.

* * Prior experience includes various Consultant / Project Manager / Implementation Manager / Infrastructure Architect roles with a wide array of major corporate clients, as well as prior US Marine Corps service

Education

Bachelor of Arts in Business Administration w/ Minor in Information Technology

University of Phoenix

Certifications in Networking & Hardware

Everest University, Southfield, MI

Associate of Arts in General Studies w/ Minor in Business Administration

Macomb County College, Warren, MI

Professional Training & Certifications

Net Engineering

PMP Test Prep

ITIL Procedures

SDP-21 Procedures

CompTIA A+

Microsoft Certified Professional (MCP)

Microsoft Certified Professional + Internet (MCP+I)

Microsoft Certified Solutions Expert (MCSE)

Certified Novell Administrator (CNA)

Certified Novell Engineer (CNE)

Cisco Certified Network Associate (CCNA)

Clients

Financial: Standard Federal Bank, National Bank of Detroit, Charter One, Huntington, Merril Lynch, J.P. Morgan Chase, Ally Bank.

Insurance: HAP, Blue Cross Blue Shield, Milianis Group,

Industrial: GM, Ford, Chrysler, Visteon, MSX,

Medical: Henry Ford Hospitals, Beaumont Hospitals, Baypointe Dental

Technology: IBM, EDS, HP, Softrim, AT&T, Ameritech, Cingular, MCI, Verison

References

Name

Company

Relationship

Email

Phone

Kevin Burress

KBI Industries

Professional

adx9oo@r.postjobfree.com

239-***-****

Maura Quinones

eLior

Personal

adx9oo@r.postjobfree.com

407-***-****

Shannon Dodson

Desoto Deputy

Personal

adx9oo@r.postjobfree.com

412-***-****

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