Mortgage loan servicing, admin. Asst, retail, commercial, and finance
Resume:
Mary L. Watkins
Missouri City, Texas 77489
281-***-**** (cell)
SUMMARY OF QUALIFICATIONS
Mature dependable individual: detail oriented, extensive customer service, experienced multitasking, enjoy interacting with the public face to face, and telephone. Electronic payment processing, document control, professional collections of invoices, research and reconcile disputes. Microsoft Office, Excel, Electronic filing, Fax, Data Entry, Typing, 10 key. Excellent communication skills with customers, coworkers, and all levels of management.
WORK HISTORY
AARP Workforce Development 2016 to current
11104 West Airport Blvd., Ste. 218
Stafford, TX. 77477
Administrative. Assistant
Duties: Enter accurate updated information on to Excel spreadsheets, type correspondence on Word, answer Phones, greet members, visitors, and contractors. Assist, or refer them to a designated person. Send and receive Outlook emails.
GOODWILL TEMPORARY SERVICE 11-2014 to 12-2015
Houston, TX 77055
1140 W Loop North
Accounting Associate
Duties: Assisted accounting manager converting to paperless unit. Scanned all prior financial records created electronic folders to be archived, answered phones, assisted employees with payroll questions, or directed to the designated Supervisor. Searched missing bank statements and referred to manager, assisted other staff members with various tasks, as requested.
Professional Alternatives
713-***-**** 05-2012 to 09-2013
1800 W. Loop South
Houston, TX 77055
Post-Closing Clerk
Duties: Processed Mortgage Modification for Stewart Title. Reviewed documents for accuracy, forwarded to designated state with required fee to be record and returned, phone and email contact with various states to update late returns, rejected incomplete documents, heavy internal communication with supervisors concerning recording issues. Page 2 of 2
Computer job Training 11-2010 to 04-2012
2400 Augusta Drive Ste
Houston, TX 77057
P/T Office Assistant/Student
Duties: Maintain accurate records of forty students, answered phone and record messages, type correspondence on Word, send and received emails via Gmail /Outlook, verified students’ applications. (Attended Office Skills Classes 3hours daily, Monday thru Friday.)
Affordable Power Inc. 03-2007 to 10-2009
6161 Savoy Street
Houston, TX 77036
A/R Collection Specialist
Duties: collected business and residential delinquent electric bills, validated short term payment arrangements With customers in person, via phone, researched and resolved disputes, posted electronic, debit/credit, and cash payments, prepared month end report, send to Supervisor. Aegis Mortgage Corporation 01-2005 to 01-2007
9899 Richmond Ave.
Houston, TX 77042
Collection Specialist
Duties: Collected 30, 60, 90-day delinquent mortgage loans via telephone, utilizing Government, and FDCPA laws while following company policies. Obtained reason for default, financial and debts to expedite a repayment plan to move the loan into current status in a timely manner. EDUCATION
Computer Job Training, Business Office Skills. Certificate Of Completion-2011 Barclay Career School. Word Processing. Certificate Of Completion-1988 Houston Community College, Behavioral Science 37 hours
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