Customer Service Retail Store

ROBIN MARIE TILFORD

*** ******** ****** ****, ***********, MD 21157

443-***-**** / **************@*****.***

PROFESSIONAL SUMMARY

Skilled professional with extensive experience in all aspects of retail store management and sales. Executes successfully on operational and merchandising requirements, achieves positive results, and creates value for internal/external customers. High performer, flexible, able to lead effectively in fluctuating situations while ensuring an excellent customer experience. Goal- oriented and driven to align with, and meet, company objectives. Retail Store Management Training Merchandising

Customer Service Employee Management Budget/Inventory Control Revenue/Profit Growth Employee Development Communications KEY CONTRIBUTIONS

• Achieved Regional Top Gun performance excellence recognition in 2017, 2018

• Surpassed sales objective by 6%

• Obtained 100% on annual performance evaluations

PROFESSIONAL EXPERIENCE

Dollar Tree, Frederick, MD 2009 – 2019

Store Manager/Trainer

• Managed profitable operation of retail store, including team of 50+ Assistant Store Managers and hourly associates

• Handled all employment decisions regarding hiring, training/developing, terminating store associates

• Managed expenses and inventory shrinkage

• Implemented attractive product and signage displays

• Provided high level of customer service

• Maintained clean, orderly store appearance

• Performed store opening/closing procedures

• Supported maximizing sales potential and meeting store’s profit contribution Key Accomplishments:

• Achieved Regional Top Gun performance excellence recognition in 2017, 2018

• Annually, attained employee performance objectives at 100% ROBIN MARIE TILFORD / 443-***-****

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District Manager

For 7-month period (2018) performed all district manager duties:

• Analyzed district sales results, trends

• Ensured appropriate mix of inventory and attractive presentation for optimum results

• Recruited, trained, developed store associates and handled other employment decisions, including terminations

• Trained district managers and employees to run successful stores

• Controlled payroll and cash operations, monitored inventory shrinkage

• Promoted high levels of customer service with internal/external customers

• Managed freight processing

State Farm Insurance, Latham, MD 2007 – 2009

Customer Care and Sales Representative

Responsible for sales of property and casualty and home insurance. Serviced customers; assisted agents, employees; managed miscellaneous customer service situations; responded to insurance-related inquiries; processed payments by phone; adhered to all company policies and procedures.

TRAINING & CERTIFICATIONS

• Model Store Training Status, 2017

• Model Store Training Status, 2016

AWARDS & RECOGNITION

• Top Gun Winner for Region, 2017, 2018

• Lowest Shrink Percent for District, 2017

• Achieved Shrink Results store inventory objective, 2015

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