Customer Service It Support

Marsha DeVeaux

Greensboro, NC 336-***-**** *************@*****.*** linkedin.com/in/www.linkedin.com/in/marsha-deveaux Obtained the Google IT Support Professional certificate.The Certificate was an Intensive Program 8+ years in the hospitality and transportation industries have led to developed skills in Multitasking, Crisis Management, Adaptability and Teamwork.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking System Administration • Operation Management • Leadership • Team Building EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 06/2023

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Fayetteville Technical Community College Virtual Administrative Medical Assistant (June 2013)

Skill development includes Medical billing, coding, insurance management, medical records, patient scheduling, patient check ins.

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

EXPERIENCE

Transportation Manager • Baskerville Transport - Greensboro, NC 07/2018 - 07/2023

● Developed and implemented strategic transportation plans to optimize delivery schedules and ensure on-time performance

● Negotiated vendor contracts and transportation rates, driving cost savings and fostering strong partnerships

● Managed a fleet of vehicles, ensuring proper maintenance, compliance and safety standards, and optimal utilization

● Oversaw supply chain operations, including payroll, billing, coordinating with suppliers, vendors, and carriers to streamline logistics processes

Restaurant Manager • Tropical Smoothie - Greensboro, NC 01/2017-07/2018

● Implemented regulations and safety protocols, ensuring compliance and food safety and quality standards

● Addressed customer complaints promptly and resolved issues to ensure a positive dining experience

● Managed daily operations aspects such as payroll, budgeting,and cost control measures

● Led a team of employees, providing training, coaching, and feedback to foster a high-performance culture.

● Developed and executed effective marketing strategies to increase customer traffic and drive revenue growth Hotel Manager • Extended Stay of America - Durham, NC 01/2015-01/2017

● Directed all hotel departments,including front desk, housekeeping and maintenance, ensuring smooth operations and guest satisfaction

● Administered revenue management strategies resulting in a 20% increase in best controllable profit in the region

● Provided exceptional customer service to guests and vendors, promptly addressing inquiries, concerns, and resolving issues

● Developed and executed sales and marketing initiatives to attract new guests and increase occupancy rates

● Led and motivated a team of employees, providing training, performance feedback, and fostering a positive work environment

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