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Site Acquisition Customer Service

Location:
Cary, IL
Salary:
100,000+
Posted:
July 12, 2023

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Resume:

WHITNEY BROSKA

CARY, IL • 224-***-**** • adx9ka@r.postjobfree.com • linkedin.com/in/whitneybroska

Career Profile

Senior wireless telecom manager with over 14 years of experience in site development for turnkey, nationwide infrastructure projects. Excels at team leadership & development and managing complex projects up to $2 million in budget for Tier 1 carriers. Managed teams of up to 5 direct reports. Highly skilled in communications, process improvements, and vendor management.

Core Competencies: Client Relations, Project Management, Team Leadership & Development, Vendor Management, Customer Service, Regulatory Compliance, Risk Management, Land Use, Zoning & Permitting, Budget Management, Continuous Process Improvement.

Career Highlights

•Reduced milestone cycle time on key deliverables by one-third (2 weeks instead of 3) by expanding vendor onboarding choices on 1,000 sites.

•Slashed duplicate pay point expenses by $300,000 by auditing order management invoices and cutting bloated costs.

•Achieved 98% execution rate on carrier lease amendments for equipment upgrade modifications.

Professional experience

NEXIUS SOLUTIONS, INC. Frisco, TX (Remote) 12/2014-02/2023

Site Acquisition Manager (2017-2023)

Manager over regional market site acquisition team for NSB, FirstNet, 5G upgrades, C-band, LTE, modifications, and colocations projects. Forecasted milestones, led weekly client deployment calls, and reported on KPIs & project metrics. Led team of 5 direct reports in daily operational duties, and served as the liaison for site escalations with client.

Reduced milestone cycle time on key deliverables by one-third (2 weeks instead of 3) by expanding vendor onboarding choices on 1000 sites.

Identified 150 risk sites and presented client with mitigation strategies.

Slashed duplicate pay point expenses by $300,000 by auditing order management invoices and cutting bloated costs.

Site Acquisition Specialist/Senior Site Acquisition Specialist (2014-2017)

Performed desktop reviews and assembled site candidate information packages for new site builds. Responsible for all due diligence items for pre-construction services: TCPs, Mount Analysis, Structural Analysis, FCC & FAA Compliance, Construction Drawings, and Environmental Regulatory. Managed vendors, issued PORs/POs, and trained internal peers on processes & systems. Researched legacy lease documents for T&C and reconciled unlicensed carrier equipment with tower companies. Represented site acquisition interests at cross-functional project kick-off meetings.

Awarded 1,200 new projects as a direct result of 10 cultivated vendor relationships.

Achieved 98% execution rate on carrier lease amendments for equipment upgrade modifications.

JACOBS, Des Plaines, IL 11/2013-12/2014

Site Acquisition Specialist (2013-2014)

Project manager for 110 local telecommunication site modifications. Reported on key milestones to senior management. Submitted modification colocation applications, lease proposals, and building permit & zoning documentation to jurisdictions. Collaborated directly with service vendors to coordinate construction schedules and material deliveries. Worked with internal legal team to review leases and negotiate new terms.

•Accelerated build 20% sooner than anticipated by compressing A&E time schedule.

•Negotiated 99% of carrier amendments with rooftop owners by including landlord favorable terms relating to concealment, landscaping, and maintenance clauses.

SAC WIRELESS, Schaumburg, IL 06/2012-02/2013

Site Acquisition Specialist/Senior Site Acquisition Specialist (2012-2013)

Fast-tracked site acquisition training modules to become proficient in all aspects of the site acquisition processes. Promoted within six months. Managed weekly vendor calls to monitor deployment milestones. Researched jurisdiction requirements for building permit application submissions.

Kept CD revisions to 1 cycle for 92% of projects by providing A&E vendors with jurisdiction requirements such as building & electrical codes.

Secured building permits within 25 different jurisdictions in 60 days or less.

EDUCATION

ROOSEVELT UNIVERSITY, Chicago, IL B.A., Elementary Education

WILLIAM RAINEY HARPER COLLEGE, Palatine, IL Associate of Arts



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