JAMES LENCEK

*** ******* *** *****, ******, CA

951-***-****

adx9k4@r.postjobfree.com

WORK EXPERIENCE

Customer Support Engineer

**/**** ** *******

Clubspeed

Irvine, CA

Administered and maintained heterogeneous IT infrastructure Perform at least 5 Network/Provider Swaps over the phone, using remote software Collaborated with cross-functional teams to identify problems and implement solutions Develop and update comprehensive system documentation and standard operating procedures Installed, configured, and managed Windows Server, MAC, Linux, and UNIX OS Implement and managed backup and disaster recovery strategies Performed system/software updates, patches, and upgrades Monitor system performance

Administered Active Directory services

Provided technical support to end-users, resolving system issues promptly and efficiently. Unloader

04/2018 to 08/2018

UPS

Ontario, CA

Responsible for handling, sorting, and preparing packages for transportation. They work in a fast-paced environment, often as part of a team, to ensure packages are processed and shipped according to established timelines and quality standards.

Pool Service Technician

08/2014 to 10/2019

PoolMax Inc.

Fountain Valley, CA

I was responsible for the maintenance, cleaning, and repair of swimming pools and related equipment SKILLS

Positivity - 4 years

Recognizing & developing potential in others - 4 years Training New Support Engineers - 3 years

Microsoft Office, Freshdesk, Zendesk, JIRA - 4 years Database: SQL Server, MySQL - 4 years

HTTPS, TCP/IP, DNS, DHCP, VPN, RDP - 4 years

Network Troubleshooting - 4 years

Software Troublshoooting - 4 years

Virtualization: VMware, Hyper-V - 4 years

Backup & Disaster Recovery - 4 years

System Maintenance - 4 years

System Health Monitoring - 4 years

Hardware Management & Troubshooting - 4 years

Top Tier Customer Service - 4 years

AWS - 1 year

Active Directory - 4 years

EDUCATION

University of California, Irvine

Other

Cyber Security Boot Camp -Cert of Completion

Irvine, CA

05/2019 to 11/2019

ITT Technical Institute- Corona, CA

Network Systems Adminstrator

Corona, CA

05/2015 to 08/2017

AWARDS

Master of Information

07/2022

Able to find & create documentation, fully document issues, and escalate effectively Master of Process

07/2022

Know how to escalate properly, Meet SLA, & Customer Info accurate Master of Education

07/2022

Able to handle training for internal staff and customers, assist other team members through unknown/difficult issues Master of Challenge

07/2022

Ability to lead difficult tasks/tickets, while taking care of challenging or upset customers CERTIFICATIONS / LICENSES

ESET Cyber Security AwarenessTraining Certificate

03/2023 to 03/2024

The training program is designed to enhance individuals' understanding of cybersecurity best practices and raise awareness about potential threats and risks in the digital world CompTIA Network +

07/2023 to 07/2026

Covers networking technologies across all vendors & solutions ADDITIONAL INFORMATION

UCI Pentesting Project Final Exam- PenTest RAVEN Web App Raven Web App PentTest- Final Exam

LINKS

www.linkedin.com/in/james-lencek-9b9845132

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