Customer Service Data Entry

MONICA L. MORRIS-NABORS

**** ***** ****, ********** *****, 75159

Cell: 214-***-****

********************@*****.***

OBJECTIVE

Dynamic professional seeks new challenges and opportunities for professional growth and advancement Brings knowledge of office administration as well as travel knowledge and am able to work a flexible schedule .Talented with a strong background in customer service. Very customer oriented and very compassionate about helping others. Award-winning customer service professional offers 27 years experience in sales and customer service along with travel consulting that includes the Airline Industry. Remains calm and level-headed when faced with distressed situations. EXPERIENCE

American Airline

January 1994 to July 1994

Reservationist

• Answering phone calls and giving information to passengers as per their travel plans

• Using airline's computer system for checking flights, fares, and new updates

• Handling questions, complaints, and inquiries from customers politely and discreetly

• Instructing customers on using company website and mobile application for information

• Taking customers' information and feeding in the computer systems and making reservations

• Applying discounts on tickets for regular customers and assisting in hotel and car reservations American Airlines

July 1994 to March 1996

Groups/Meeting Services

• Dedicated Group Air Agent for 1994-1996

• Serviced Large Market accounts for groups using the Sabre GDS tool

• Servicing Domestic, International & VIP clients, worked with meeting planners in implementing meetings and building meeting stars, as well as train fellow peers.

• Booked domestic/international meeting space.

• Worked closely building strong relationships with clients to resolve issues with the least amount of impact

Stephen's APPLIANCE – Kaufman Tx

March 1996 to January 2014

Receptionist/customer service/office manager/ owner 2

• coordinated delivery times with clients, scheduled routes for service technicians to make best of their time.

• Trained office help on answering calls, inventorying supplies, handling invoices.

• Answered incoming calls form client, vendors, and employees

• inventory, accounts receivable/payable, taxes, data entry and management etc

• Prepared quarterly taxes for cpa

• Handled all customer support for company to keep client satisfaction at highest degree. Celebrate Travel Tours Seagoville Tx

January 2016 – Present

Travel Consultant

• Communicated travel information clearly and accurately

• Assessed client needs and recommended appropriate products or modifications to stay within the companies budget

• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills

• Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction

• Assisted with projects and other administrative duties for top management

• Built a rapport with customers and proposed preferred products and services based on their account history and adherence

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