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Customer Service Software Testing

Location:
Pune, Maharashtra, India
Posted:
July 12, 2023

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Resume:

Ms. Shital Uday Patil (She/ Her)

Mobile No: (91-751*******

Email ID: adx9iz@r.postjobfree.com

• Career Objective

To obtain a challenging and responsible position in the area of Software Testing where my knowledge, ability and experience will be utilized.

• Skills

Testing: Functional Testing, Regression Testing, API Testing, Web Browser Testing, Game Testing, Integration Testing, Smoke Testing, Retesting Operating System: Windows, Unix, Android and iOS

Database & Tools: SQL, PostgreSQL, Snow, Couchbase, JIRA, POSTMAN, Zephyr, Ginger, ALM Octane, Putty, MobaXterm

• Work Experience

• Certified in Software Testing Diploma with over 4.8 years of qualitative work experience.

• Experienced in Manual Testing includes Web, GUI, API, Functional, Regression, Sanity, End to End, SIT and System Testing.

• Hands on experience in Telecom (BSS and OSS), E-commerce, Healthcare and Gaming domain.

• Well versed in all phases of SDLC & STLC with experience in writing and executing test cases & test scenarios.

• Exposure to various testing methodologies (Smoke Testing, Functional Testing, Integration Testing, System Testing, Regression Testing, Ad Hoc Testing, Retesting)

• Excellent exposure to the Defect tracking & Defect Life Cycle.

• Certification

• ISTQB Foundation Level Certification completed

• Education

June 2012 – June 2016 BE (IT), D. Y. Patil College of Engineering & Technology, Kolhapur

• Professional Work Summary

Aug 2022 – Jun 2023: Amdocs, Pune – QA (Telecom Domain)

October 2021 – July 2022: Expleo India Infosystems, Pune – QA (Gaming domain)

October 2020 – October2021: TouchCore Systems Pvt. Ltd., Pune – Tester (Health care domain)

January 2018 – January 2020: Wolfox Services Pvt. Ltd., Kolhapur – QA (E-commerce domain)

June 2017 - October 2017: Ashore Systems Pvt. Ltd, Pune – QA Intern (E-commerce domain)

• Project Details

1. PPF – Yettel BG (Telecom Domain-BSS/OSS)

This software is used to provide services to the customer and customer service center. Using this software user can purchase plans, view purchase history and raise query also customer care admins can view customer plan history, promote new plans to existing customer and raise request as per customer requirement related to plans. Roles and Responsibilities:

• Performing Sanity testing, End to End testing and SIT testing

• Meetings with client and software development team

• Involved in test planning

• Raising and Tracking Defects

• Mentoring and guiding other team members

2. Grosvenor Casinos – Sportsbook Sportify (Gaming domain) This is an online gaming website where user can play a wide range of casino games, from slots to poker, blackjack, and roulette. Separate Sports section is there where user can play Sports like Cricket, football, Tennis, Darts...etc. Roles and Responsibilities:

• Responsible to write test cases for regression suite.

• Responsible for Regression testing.

3. N of 1 Health Research (Health care domain)

N of 1 is a disease management analytics platform that connects the doctors within a disease community to accelerate understanding, research and drug discovery to impact each patient’s outcome.

Roles and Responsibilities:

• Responsible to find test scenarios & write test cases.

• Responsible for Functional testing and Smoke Testing.

• Involved in Defect Tracking & Retesting.

4. Producer Website (E-commerce domain)

This website provides Features Registration with different business categories. Registered user can give advertise of their business. The user can merge different business videos in one video and can see it.

Roles and Responsibilities:

• Responsible in writing test cases as per business requirement document.

• Involved in UI & Functional Testing.

• Involved in the Defect tracking & Defect Life Cycle.



Contact this candidate