DEANNA TIDWELL

CONTACT

901-***-****

adx9io@r.postjobfree.com

OBJECTIVE

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success who is also results-driven with proven ability to establish rapport with clients.

SKILLS

EXCEPTIONAL COMMUNICATOR

POSITIVE ATTIDUE

MICROSOFT OFFICE

ORGANIZED & GOAL ORIENTED

MULTI-TASKING

ADAPTIVE TEAM PLAYER

ACTIVE LISTENING SKILLS

EXPERIENCE

HealthEquity

Card Operations Coordinator: June 2021 – Present

Identify and troubleshoot account servicing issues, taking ownership for resolution and communication with the requestor.

Pull and review reports for suspicious/fraudulent card transactions. Take actions to mediate resolution for any immediate financial risks and escalate resolutions to internal and external teams as needed.

Adhere to operational policies and procedures to ensure the safety and security of member information.

HealthEquity

Member Service Representative: August 2017 – June 2021

Highly skilled CSR able to handle multiple inbound support calls for V5

Provide second level support CSR 1’s

Well versed and skilled in Cobra, HC FSA, DC FSA, Commuter, HRA, HSA, Wellness, and V5 Client Services

Children’s Health

Health Unit Coordinator: August 2014 – May 2021

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Compile and record medical charts and reports.

Communicate with doctors and nurses.

Answered frequently telephone calls and ensured accuracy of information conveyed.

Kroger Grocery Store

Front End Cashier/ Floor Supervisor: May 2011 – May 2014

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Supervise others and provide on-the-job training.

Assist with duties in other areas of the store.

EDUCATION

Plano East Senior High Plano, TX

High School Diploma Graduated May 2013

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