Human Resources Entry Level
Resume:
Darshunda Osioh, MBA-HRM
**********@*****.***
Dallas, Texas
Professional Objective:
As an experienced Management professional, I seek to leverage my transferable leadership, human resources, program management, and learning and development skills to develop specialized programs and businesses that meet the needs and exceed the expectations of clients, communities, and stakeholders across Healthcare, Higher Education, and Business industries.
Education:
WESTERN GOVERNORS UNIVESITY MBA -Healthcare Management ‘2016
MCMURRY UNIVERSITY BA Sociology – Communications ‘2008
UNIVERSITY OF MINNESOTA Prof. Human Resource Manager – Certificate ‘2023
GOOGLE- COURSERA Professional Project Manager Certificate ‘2023
Key Skills:
HR management
Problem Solving
Talent Acquisition
Project management
Budget planning
Communication
Performance management
Learning & Development
Leadership
Agile management
Experience:
Administrative Program Director
Helping Hands Services Mesquite, Texas 2016-2023
Manage the intricate daily operations of local, state, and government procured Health & Human Service Commission contracts and stakeholder partnerships serving the Texas Department of Family and Protective Services programs since 2016.
Implement HRIS Workday and LMS systems for the recruiting, intake screening, onboarding, and performance management of key personnel
Compile and coordinate program documents for survey, audits, and reports keeping compliant with regulations receiving no citations to date.
Strategic project planning, executing and management of base $250k+ contracts rolled out across three Texas regions (2,3,7) since 2016
Actively cultivating relationships with external community resources and businesses to support fundraising, vendor bids, and company incentives.
Actively achieving success in scope management of procured contracts leveraging strategic execution, training and implementation of quality supervised visitations, counseling, and hospital sitting services to vulnerable children and families, creating employment opportunities, aiding in building family reunification and healthy bonds within underserved populations.
ASST. Program Director
Daybreak Community Services Lancaster, Texas 2014-2016
Monitored programmatic metrics and utilized financial analysis to decrease monthly budget expenditures and improve KPI company wide
A leader and mentor to entry level – management employees while developing and managing succession plans and onsite Training Department projects
Negotiated performance, relationships and HR benefits- incentives to measure staff satisfaction, training needs and employee review- evaluations.
Strategizes $7M program budget analyzing revenue, expenses and payroll data to reach 10% hard cost decrease goal
Collaborated with cross-functional teams and shareholders daily to communicate, determine and prioritize business strategies, milestones, outcomes and goals delivered through program services.
Successfully streamlined cross-functional teams to produce exceptional qualitative services to the IDD/MHMR communities through deliverable residential, nursing, health management, and program services under the TEXAS Health & Human Service Commission Home and Community Based program (HCS).
Area Training Manager
Daybreak Community Services Lancaster, Texas 2011-2014
Facilitate the life cycle of training, development and employee satisfaction for 200+ entry-level – managerial staff utilizing new and viable training methods for long- and short-term outcomes
Training curriculum design and delivery through two regions and sub-territories to achieve 98% compliance goal
Implement HRIS UltiPro and LMS systems for talent acquisition, L&D and the performance management life cycle of personnel company wide
40% Travel and network marketing fostering relationships with clients and stakeholders throughout two Texas regions ensuring quality compliance
Aligned core objectives, business needs, and employee abilities/skills to develop training roadmaps and employee engagement
Enhanced company effectiveness by developing and facilitating training programs for 200+ employees. Assessed and managed training project systems to ensure company, local, and state compliance with TEXAS (HHSC) Health & Human Service Commission Home and Community Based program (HCS). Recognized business needs and incorporated industry leading techniques and tools that facilitated retention, satisfaction, learning and development through translatable LMS frameworks.
Interim Campus Administrator – ACE Site Operations Manager
Texans Can Academy- NPO Dallas, Texas 2010-2011
Strategizes and manage full scope of education and campus operations
Guiding and supporting students from socio-disadvantaged communities to obtain educational success through high school graduation
Facilitates campus services and educational activities coordinated with program metrics and student success: Tutoring, mentoring, group services
Foster leadership and responsible for daily operations and fostering a safe environment for the students, staff and stakeholders on campus
Organize and work with school administration to implement ACE program objectives and achieved intended project delivered outcomes
Proficiently oversaw the planning, implementation, management and evaluation of a non-profit charter school facility and After School Center Education (ACE) program. Passionately formulated enrichment opportunities for extra-curriculum involvement, arts, and social development decreasing dropout rates while increasing student engagement, program success, and increased efficient campus operations and graduation rates.
Interim Unit Manager – Unit Technician
Abilene State Supportive Living Center Abilene, Texas 2006-2009
Provide leadership, supervision, and effective implementation of program guidelines in accordance to Texas DADS/HHSC framework.
Served as an advocate to protect resident rights; promoting dignity, respect, and access to quality services.
Lead HR based management duties over direct care employees to include onboarding, performance management, and retention.
Maintained oversight of program’s schedule ensuring client-staff ratios, engagement, proactive activities of daily living, academic instruction, life- social skills, recreation, and entertainment for IDD clients are implemented
Directed operational compliance and licensing accreditation standards, policies and procedures for one IDD/MHMR/Elderly facility, two cottage dorms, group homes, 50+ staff, and 100 residents. Demonstrated great management, organizational communication and customer service to enhance the quality of life for all residents served.
A Few Courses Taken:
*Managing Employee
Performance
*Foundations of Project Managements
*Recruiting, Hiring,
& Onboarding
*Manage Human Resources
*How to Manage Remote Teams
Workshops & Seminars Presented:
*Entrepreneurs 101 Workshop
*Resume Building Workshop
*The Billion Dollar Group Home Industry Seminar
*A Queendom’s Business
Seminar
A Few Courses Taught:
*Harassment Free Work Environment
*Reporting Abuse, Neglect, & Exploitation
*Trauma-Informed Care Training
**New Hire Orientations
*Workplace Safety Classes
Publications & Profiles:
Voyage Dallas Magazine -Inspiring Conversations with Darshunda Osioh
http://voyagedallas.com/interview/inspiring-conversations-with-darshunda-osioh-polk-of-helping-hands-services/
The R Word – Inspiring Women https://therwordpersonalblog.blogspot.com/2021/05/inspiring-woman-darshunda-osioh-polk-mba.html
LinkedIn - www.linkedin.com/in/dr-darshunda-osioh-67b08399
Technology Proficiencies:
(LMS) Learning Management Systems –Blackboard – Moodle
(HRIS) Human Resource Info System -UltiPro -Workday -Paychex
Trello
Adobe - Canva
Digital Platforms -Zoom, YouTube, social media
Microsoft Teams
Android
iOS
Microsoft Office Suite - Google Suite
Office Equipment
Hobbies & Interest
*T.H.A.T CMA Homeowners Association Board -Vice President
*H. Grady Spruce Class Alumni Committee – President
*H. Grady Spruce Alumni Advisory Board NPO -Asst. Treasurer
**Professional Public Speaking
*Foodie
**Traveler
*Self-Care
*Entrepreneurial-ship
Contact this candidate