Brooke Stein

Naples, FL *****

adx9hp@r.postjobfree.com

+1-347-***-****

Obtain a broader horizon in the service industry.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Concierge Executive Suites - Naples, FL

April 2022 to Present

Answering phone calls for clients within the building, booking conference rooms and times as requested. Sorting through mail and delivering mail to clients in building. Working with virtual clients to assist their needs.

Customer Service Representative

Rooms To Go - Naples, FL

October 2021 to April 2022

Account receivable, scheduling deliveries. Offer customers support with any issues following their deliveries, assisting sales department with any questions and editing orders. Customer Care Lead

Raymour & Flanigan - Staten Island, NY

January 2019 to August 2021

Accounts receivable, scheduling service calls and deliveries. Helping with service issues by contacting corporate. Help the managers with recaps for the week. Interviewing possible employees, working inside the warehouses to assist in service, cover in other showrooms in order to assist their departments. Finalize hours for the work week.

Customer Service Representative

Raymour & Flanigan - Staten Island, NY

October 2018 to January 2019

Accounts receivable, scheduling service calls and deliveries. Helping with service issues by contacting corporate. Help the managers with recaps for the week Customer Service Representative

Ashley Furniture HomeStore - Staten Island, NY

November 2017 to October 2018

Help with customer issues, take payments, handle financing. Design Specialist

Ashley Furniture HomeStore - Staten Island, NY

November 2017 to October 2018

Trained in furniture and mattresses. Learned how to style homes through communication with guests and styles.

Home Furnishing and Sleep Consultant

Raymour and Flanigan

August 2016 to June 2017

Received training in furniture and mattresses to help any customer find what they are in the market for. Received training in financing programs to become well equipped with the best financial options for the customers. Consistently working with coworkers for the store and ourselves to succeed in our business. Building a rapport with customers to increase my business and reach a personal goal. Counselor

YMCA

February 2016 to June 2016

After School Teacher

Responsible for watching students (Grades Kindergarten to 5th grade), assisting with homework, creating lesson plans and teaching the students new lessons and skills every day. Held a culminating event every 3 months to show the parents what the students had been learning. Working with children whom have a form of disabilities. Brain Coach

Marbles

October 2015 to February 2016

Responsible for learning all the brain games throughout the store and having the ability to teach customers how are the games work. Worked with children with disabilities and parents to help their children, along with adults with disabilities, strengthen their brain. Intern

Sneaker Print Group

March 2015 to December 2015

Responsible for social media advertisement and marketing, learning new cultures and products of the shoe culture (sneakers, Toms, boots).

Sales Associate

Aerie

August 2012 to February 2015

Responsible of signing customers up for the loyalty program (i.e rewards and credit cards), customer service, working the cash register and assisting with floor sets. Intern/Assistant

Ms. Kaholy Vasquez

September 2011 to June 2012

Responsible for grading exams and papers, entering grades, creating lesson plans and receiving teacher training.

Education

Media Studies

CUNY College of Staten Island

August 2016

Skills

• Mac (4 years)

• Microsoft Office (7 years)

• CSR

• Customer Service (10+ years)

• Customer Care (9 years)

• Customer Support

• Experience with Children (1 year)

• Adobe Creative Suite

• Microsoft Windows

• Social Media Management

Languages

• English - Expert

Certifications and Licenses

Driver's License

Additional Information

Skills:

Mac and PC proficient, Microsoft Suite 2003, 2007, 2013 (Microsoft Office 365), Windows 2007, Windows 10, Adobe Suite.

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