Customer Service Representative
Resume:
Brooke Stein
Naples, FL *****
*************@*****.***
Obtain a broader horizon in the service industry.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Concierge Executive Suites - Naples, FL
April 2022 to Present
Answering phone calls for clients within the building, booking conference rooms and times as requested. Sorting through mail and delivering mail to clients in building. Working with virtual clients to assist their needs.
Customer Service Representative
Rooms To Go - Naples, FL
October 2021 to April 2022
Account receivable, scheduling deliveries. Offer customers support with any issues following their deliveries, assisting sales department with any questions and editing orders. Customer Care Lead
Raymour & Flanigan - Staten Island, NY
January 2019 to August 2021
Accounts receivable, scheduling service calls and deliveries. Helping with service issues by contacting corporate. Help the managers with recaps for the week. Interviewing possible employees, working inside the warehouses to assist in service, cover in other showrooms in order to assist their departments. Finalize hours for the work week.
Customer Service Representative
Raymour & Flanigan - Staten Island, NY
October 2018 to January 2019
Accounts receivable, scheduling service calls and deliveries. Helping with service issues by contacting corporate. Help the managers with recaps for the week Customer Service Representative
Ashley Furniture HomeStore - Staten Island, NY
November 2017 to October 2018
Help with customer issues, take payments, handle financing. Design Specialist
Ashley Furniture HomeStore - Staten Island, NY
November 2017 to October 2018
Trained in furniture and mattresses. Learned how to style homes through communication with guests and styles.
Home Furnishing and Sleep Consultant
Raymour and Flanigan
August 2016 to June 2017
Received training in furniture and mattresses to help any customer find what they are in the market for. Received training in financing programs to become well equipped with the best financial options for the customers. Consistently working with coworkers for the store and ourselves to succeed in our business. Building a rapport with customers to increase my business and reach a personal goal. Counselor
YMCA
February 2016 to June 2016
After School Teacher
Responsible for watching students (Grades Kindergarten to 5th grade), assisting with homework, creating lesson plans and teaching the students new lessons and skills every day. Held a culminating event every 3 months to show the parents what the students had been learning. Working with children whom have a form of disabilities. Brain Coach
Marbles
October 2015 to February 2016
Responsible for learning all the brain games throughout the store and having the ability to teach customers how are the games work. Worked with children with disabilities and parents to help their children, along with adults with disabilities, strengthen their brain. Intern
Sneaker Print Group
March 2015 to December 2015
Responsible for social media advertisement and marketing, learning new cultures and products of the shoe culture (sneakers, Toms, boots).
Sales Associate
Aerie
August 2012 to February 2015
Responsible of signing customers up for the loyalty program (i.e rewards and credit cards), customer service, working the cash register and assisting with floor sets. Intern/Assistant
Ms. Kaholy Vasquez
September 2011 to June 2012
Responsible for grading exams and papers, entering grades, creating lesson plans and receiving teacher training.
Education
Media Studies
CUNY College of Staten Island
August 2016
Skills
• Mac (4 years)
• Microsoft Office (7 years)
• CSR
• Customer Service (10+ years)
• Customer Care (9 years)
• Customer Support
• Experience with Children (1 year)
• Adobe Creative Suite
• Microsoft Windows
• Social Media Management
Languages
• English - Expert
Certifications and Licenses
Driver's License
Additional Information
Skills:
Mac and PC proficient, Microsoft Suite 2003, 2007, 2013 (Microsoft Office 365), Windows 2007, Windows 10, Adobe Suite.
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