Quality Assurance Guest Services

RAUL " JIMMY" ALDANA

**** ******* *****,*Perris Ca.92571********@*******.****951-***-****

Personal Objective :

Looking to instill a transformational guest experience and excellence

in guest services by maximizing guest satisfaction, operate profitable

to meet all budgetary and brand standards.

PROFESSIONAL EXPERIENCE

2020-Present Director of Housekeeping Lake Arrowhead Resort & Spa

Hired to manage all phases of the Housekeeping and laundry operations.

Responsibilities included retraining and improving cleaning routines among all associates. developed and improved laundry procedures into a more systematic

and productive routines.

Supervision of 38 employees and 173 guestrooms and suites.

2019 - 2020 Housekeeping Manager Hyatt Place, Riverside Ca.

Hired to manage housekeeping and laundry departments.

responsible for the upgrade of all cleaning routines during such a critical

time of Covid 19 in accordance to local and state recommendations.

Supervision of 21 employees and 125 guestrooms.

2017- 2019 Executive Housekeeper Hilton San Diego del Mar

Hired to manage the Housekeeping (PIP)instituted a product improvement plan as part of quality assurance for cleanliness and condition.

Coach and train all associates to adapt to new cleaning routine protocol.

Successfully improved Sat scores by 18.80% from prior years as part of property

Cleanliness QA inspection.

Supervision of 39 associates and 257 guestrooms and suites.

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