Customer Service Associate
Resume:
Balch Springs, TX ***** 972-***-**** *************@*****.***
JASMINE KELLEY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL
SUMMARY
SKILLS ● MS Office Proficiency
Inbound and Outbound
Calling
●
● Software Troubleshooting
● Complaint Escalation
● Investigate Claims
● Data Integrity
● Online Chat
CUSTOMER SERVICE ASSOCIATE 01/2020 to Current
AAA Auger, Dallas, TX
CUSTOMER SERVICE ASSOCIATE TEAM LEADER 03/2015 to 01/2020 Iqor - TMobile, Dallas, TX
WORK HISTORY
● Scheduling sales and service technicians to jobs
● Schedule jobs based on customer issue, tech specialty and geographic efficiency Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
●
● Determine charges for requested services, quote trip charges and arrange for billing Review claim adjustments with home insurance companies, examining parts claimed to be defective and approve or disapprove insurance claims.
●
Responsible for answering inbound Customer Service, Sales, and Chat communication in a friendly and urgent manner
●
Worked to solve these issues effectively, efficiently, and will follow department escalation guidelines to ensure the issue is fully solved
●
Resolving issues and answering questions in T-Mobile social channels, including but not limited to Facebook and Twitter
●
● Upsell Products and/or services when appropriate
● Process Orders, Forms, and Applications
Prepared and mailed invoices to customers, processed payments, and documented account updates.
●
Eastfield College, Mesquite, TX
Associate of Science, Psychology, 06/2017
EDUCATION
Eastfield College, Mesquite, TX
Associate of Science, Accounting And Finance, 06/2014 Skyline High School, Dallas, TX
High School Diploma, 05/2012
Tianna Robinson - AAA Auger (Current Supervisor)
Ashley Wells - Iqor (Previous Supervisor)
PROFFESIONAL
REFERENCES
Contact this candidate