Account Manager Customer Service

MELISSA PLATTENBERGER

adx9gv@r.postjobfree.com 602-***-**** Phoenix, AZ 85053

Summary

Hardworking Account Manager with over 20 years of experience working directly with clients to service accounts. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Skills

Customer Service

Relationship Building

Teamwork and Collaboration

Payment Collecting

Customer Relationships

Problem-Solving

Acquisition and Retention Strategies

Experience

Discover Financial Phoenix, AZ

Lead Account Manager

06/2012 - Current

Built and maintained productive relationships with customers and internal partners.

Developed successful customer relationships and quickly resolved service requests to increase sales.

Delivered exceptional account service to strengthen customer loyalty.

Addressed customer questions and concerns regarding products and service.

Accredo Specialty Pharmacy Phoenix, AZ

Warehouse Supervisor

07/2006 - 06/2013

Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.

Generated warehouse shipping documents, packing lists and invoices.

Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.

Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.

Delivered Durable Medical Equipment to specified hospital locations or to patients' residences.

The Home Depot Store Phoenix, AZ

Front End Supervisor

03/2001 - 06/2007

Handled payment processing and provided customers with receipts and proper bills and change.

Resolved customer problems by investigating issues, answering questions and building rapport.

Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Monitored cash drawers in checkouts to verify adequate cash supply.

Education and Training

Chandler High School Chandler, AZ

High School Diploma

08/1990

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