Customer Service Associate

JEANETTE ALLEN

*****************@*****.*** 1-843-***-**** Florence, SC 29505

Summary

Focused health care professional with knowledge in health plans. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Multi-talented proficient in handling patient information, communication and health plans.

Skills

Active Listening

People Skills

Friendly, Positive Attitude

Customer Service

Training & Development

Experience

Spectraforce Technologies

AmersourceBergen Raleigh, NC

Benefit Verification Specialist

11/02/2022 – 01/31/2023

Verifying information from patent enrollment forms to verify doctor’s information and prescription for Dupixent. Updated insurance information for prescription.

Results-Cx Fort Lauderdale, FL

Customer Service Associate

01/2022 - 04/2022

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Startek Myrtle Beach SC Myrtle Beach, SC

Customer Service Agent

10/2021 - 12/2021

Educated customers on special pricing opportunities and company offerings.

Answered inbound calls, chats and emails to facilitate customer service.

Aerotek Birmingham, AL

Clinical Research Coordinator

10/2020 - 12/2020

Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.

Education and Training

Ultimate Medical Academy - Clearwater Clearwater, FL

Associate of Science in Health Sciences

04/2012

University of Wisconsin - Madison Madison, WI

Some College (No Degree) in General Studies

09/1975

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