ERICA MARTIN

**** ******** ******, *********, ** 28203

704-***-****

adx9gi@r.postjobfree.com

PROFILE

A highly motivated professional with a verifiable record of accomplishment spanning over 10 years. Areas of strength include:

● 10 years of data entry

● Customer Service

● Medical Claim

Processing

● Workers Compensation

● Auto Insurance Billing

● Training Courses

● Retail

● Time Management Skills

● Research Abilities

ACCOMPLISHMENTS

● Detected potential frauds in claims processing

● Successfully completed on the job training such as HIPPA 101 and HIPPA General Privacy Awareness

COMPUTER SKILLS

● Microsoft Word, Microsoft Excel, Microsoft PowerPoint PROFESSIONAL EXPERIENCE

Bic(Kelly Services) 2023-Present

Picker/Packer

● Pick orders

● Pack

● Assembly line

Target Specialty Products. 2022-2023

Picker/Packer

● Pick orders

● Pack

● Drive forklift

● Drive a Cherry Picker

Campbell Snacks 2020-2022

Packers

● Pack cookies

● Operation on machine

● Assembly line

Prospect Airport Services 2019-2020

Checkpoint

● greet Customer

● check ticket

● give directions

DMIS Staffing Ross, Fort Mills 2018-2019

Warehouse

● Marker

● Assembling line

● Cleaning

● Stacking

● Pulling order

Convergys, Charlotte, NC 2015- 2015

Customer Service

● Answer phone

● Process claims for Blue Cross and Blue Shield

Carolina Home Health Care, Charlotte, NC 2010- 2017 Certified Nurse Aide/CNA

● Assist patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.

● Provides patients' personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.

● Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' inquiries and requests; reporting observations of the patient to nursing agencies.

● Document actions by completing forms, reports, logs, and records.

● Maintains work operations by following policies and procedures.

● Protects the organization's value by keeping patient information confidential.

● Serves and protects the organization’s community by adhering to professional standards as well as the agency’s policies and procedures, federal, state, and local requirements standards

Salon Shiloh, Charlotte, NC 2010-2015

Customer Service Assistant

● Provide guest support services to ensure efficient and effective customer service within a specific manner in Salon Shiloh.

● Welcome customers, answers phones, handles inquiries and schedule appointments

● Maintain a pleasant appearance of the reception area

● Offer guests something to drink

● Redirect calls as appropriate and take adequate messages when required

● Performs a range of staff and/or operational support activities

● Establishes and maintains a productive and inviting salon atmosphere

● Maintain a general filing system

● Monitor the use of supplies and equipment

● Performs miscellaneous job-related duties as assigned Iron Mountain (Contractor for Select Staffing), Charlotte, NC 2009 - 2010 Data Entry Clerk

● Operated keyboard or other data entry device to enter data into computer or onto magnetic tape or disk for subsequent entry.

● Enter alphabetic, numeric, or symbolic data from source documents into the computer, using a data entry device, such as keyboard or optical scanner, and following format displayed on screen.

● Comparing data entered with source documents, as well as re-entered data in verification format on screen to detect errors.

● Deleted inaccurate entered data and re-entered the accurate data.

● Compiled, sorted, and verified accuracy of data to be entered.

● Maintained a record of work completed.

UPS Freight (Contractor for Select Staffing), Lawrenceville, GA 2007 - 2009 Data Entry Clerk

● Prepared source data for computer entry by compiling and sorting information and established data entry priorities as well as scanned incoming bills and invoices.

● Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures and returned incomplete documents to the team leader for resolution.

● Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

● Maintained operations by following policies and procedures and reported needed changes.

● Maintained customer confidence and protected operations by keeping information confidential.

● Contributed to team effort by accomplishing related results as needed. Calendar Club, Buford, GA 2006 - 2007

Customer Service Representative

● Conferred with customers via telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

● Maintained records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.

● Referred unresolved customer grievances to designated departments for further investigation.

● Stocked shelves, scanned items, and completed contract forms. IntraCorp for Cigna Health Care, Norcross, GA 2000 - 2006 Claim Processor

● Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums and provider settlements.

● Entered claims data as well as performed self-verification on bill via the RES Software System.

● Effectively prioritize daily work activities for special handling bills.

● Followed adjudication policies and procedures to make sure proper payment of claims

● Provided timely customer service to members, providers, billing departments and other insurance companies on the subject of claims

● Resolved problems resulting from claim settlement when necessary EDUCATION

Certificate: Office Administration

Central Piedmont Community College 2015

Certificate: Career Readiness

State of North Carolina 2014

Certificate: Information Office Technology

Gwinnett Tech, Lawrenceville, GA 1996

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