Customer Service Accounts Payable
Resume:
ELIZABETH BROCK
North Webster, IN *****
*********@*****.***
CAREER GOAL
To obtain a position in a growing company utilizing my educational background, work ethic, eye for detail, along with my leadership skills to become part of a growing team of professionals. I am a very motivated person who will go the second mile to help accomplish company goals and make a positive impact regardless of the circumstances.
SKILLS
Microsoft Office Suite
Zoom
QuickBooks
Macola Progression
Critical Thinking
Cash management (15+ years)
WORK EXPERIENCE
LiveOps Remote, US
Customer Service Agent Bath & Body Works September 2022-Present
Answer incoming customer service calls
Process customer orders and build there shopping bags through connected recommendations
Adhere to client standards and maintain monthly sales and metrics
Product Expert Intuit TurboTax
Use of dual monitors and Smartlook Screen sharing
Assist with navigation of product, software installation, and basic tax situations
Assist customer with IRS notices and IRS audits
Adhere to client standards and maintain monthly sales and metrics
Consistently top performer in weekly metric goals
Northern Indiana Manufacturing Bourbon, IN
Accounts Payable Clerk July 2022-Present
Invoice processing with a 3-way match system
Vendor payment processing
Vendor communications including payments, discounts, and terms
Monthly Accounts Payable reconciliation
Accounts Receivable Clerk
Selecting and entering invoice information to bill customers
Tracking daily sales and preparing Crystal reports
Shipping Clerk
Process all daily shipment paperwork through UPS, FedEx, LogiFlow, and other Shipping companies
Process ASNs through John Deere website
Mariner Finance Warsaw, IN
Assistant Manager April 2019 – June 2020
Performed daily operations, including cash handling and reconciliation reports
Maintained above standard collection and compliance practices
Provided exceptional customer service and assisted customers in the loan process
Effectively managed daily reporting and customer transactions
Accurately prepared and processed customer loan applications, increasing sales
Advance America Warsaw, IN
Manager May 2005 – March 2019
Daily operations including scheduling, cash handling, deposits, and reporting
Consistently maintained daily sales goals, increasing revenues year over year
Consistently top ten performer in tax preparation sales goals
Analyzed and examined P&L's for accuracy and profit
Trainer
Conducted interviews and performed various functions in the hiring process
Responsible for all new hire training and follow up training
Area Manager
Oversaw two out of ten centers in my district
Conducted compliance audits
EDUCATION
Bachelor of Science in Accounting
Purdue University Global December 2019 to June 28, 2022
GPA: 3.8
Chancellor's and Dean's Honor List
Active member in BAMSA (Business and Management Student Association), Tri Alpha Honor Society, Society for Collegiate Leadership & Achievement (SCLA)
Virtual accounting internship at Purdue Global
PROFESSIONAL AFFILIATIONS
America's Institute of CPAs (AICPA)
State of Indiana Notary Public-November 2020 to April 2028
Because I am still employed and simply looking for a better company and team to work for, I would ask that you please not contact Northern Indiana Manufacturing until after I have made the decision to terminate my employment there. Thank you.
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