Customer service

Tierra Williams

**** * **** **** ***., Chicago, Illinois 60653, Chicago, Illinois 60653 312-***-**** adx9fs@r.postjobfree.com.

Objective

Highly energetic charismatic go-getter seeking an opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set.

Experience

RETAIL ASSOCIATE/CASHIER NORDSTROM OCTOBER 2021 TO MAY 2023

·Assisted customers with sales transactions accurately and efficiently, including cash, check, and card payments.

·Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.

·Promoted the Nordstrom loyalty program by signing up new members and encouraging existing members to utilize the program’s benefits.

·Answered inbound phone calls in response to customer inquiries.

·Assisted with inventory, including receiving and stocking merchandise.

CASHIER JEWEL-OSCO OCTOBER 2018 TO NOVEMBER 2019

·Within a high volume fast paced environment, managed the payment transactions of customers by ringing up their purchases on a cash register. Collected all forms of payment, counted out change, and gave customer the receipt and applicable promotional items.

·Outstanding knowledge of operation and maintenance of dry-cleaning equipment, software, machines and laundry washers.

·Familiarity with using Microsoft Word, Excel and PowerPoint programs.

·Ability to follow work-related instructions, properly and efficiently.

· Provided courteous customer service and problem resolution in response to customer concerns.

·Promoted the For U Customer Loyalty Program and digital savings options.

CUSTOMER SERVICE REP LAUNDRY & DRY CLEANING APRIL 2016 TO MAY 2018

·Worked POS system and cash register for the intake and release of customer’s laundered clothing.

·Outstanding knowledge of operation and maintenance of dry-cleaning machines and laundry washers.

·Ability to follow work-related instructions, properly and efficiently.

·Familiarity with using Microsoft Word, Excel and PowerPoint programs

HOUSEKEEPING ATTENDANT MEADOWBROOK MANOR JULY 2015 TO OCTOBER 2016

·Performed traditional housekeeping duties, including dusting, floor window cleaning, mopping and emptying trash.

·Followed safety procedures when handling materials and discarding waste.

·Managed client laundry with proper care and attention to needs of different linens and articles of clothing.

·Organized supplies for use based on expected customer needs.

CASHIER FANNIE MAY NOVEMBER 2014 TO JANUARY 2015

·Managed transactions with customers using cash registers. Scanned goods and ensured pricing was accurate. Collected payments.

·Followed food procedures for safe food preparation, assembly, and presentation.

·Built loyal clientele through friendly interactions and consistent appreciation.

·Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

MAIL SORTER UPS MAIL INNOVATION JULY 2013 TO OCTOBER 2014

·Sorted and categorized mail by hand and operated mail processing machines and postage meters.

·Prepared mail for distribution through correct categorization and labeling.

·Redirected mislabeled or illegible mail for returns.

·Scanned packages for tracking and logging, and updated mail database records.

Education

PURSUED A BACHELOR OF SCIENCE IN NURSING FEBRUARY 2009 TO OCTOBER 2010 MALCOLM X COLLEGE, CHICAGO, ILLINOIS

HIGH SCHOOL DIPLOMA SEPTEMBER 2004 TO JUNE 2008 PAUL LAURENCE DUNBAR HIGH SCHOOL, CHICAGO, ILLINOIS

Skills & Abilities

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·Strong Communication

·Timely and Responsible

·Easily Adaptable

·Sales and Customer Service

·Technology Literacy

·Growth Mindset

·Team Player

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