Customer Service Personal Care
Resume:
Nicole L. Wolters
Bristow, VA *0136
******@*****.***
Education
Northern Vance High School 1994
Experience 1997 – 1999 Crown Pontiac GMC Raleigh, NC
Customer Service Manager
Managed customer service division and ensured 5 star quality service levels at dealership to enable the corporation to keep 5 star level service rating. Interfaced with mid to senior level executives to build and maintain program. Interfaced with customers and sales professionals. Trained and mentored associates in soft skills sets and built high caliber program for company.
1999 – 2012 Adsco Industrial Services Harrisburg, PA
VP Operations
Developed business and built infrastructure from ground up to a startup corporation. Company was a facility maintenance and management company and I developed standard operating procedures and ensured onboarding training program for associates. Mentored and developed administrative associates as company grew from a start up to a 4 million dollar operation.
2012 – Present Bristow, VA
Private Caregiver/Personal Assistant
Ensure the health care and personal care for retired retail executive. Administer personal care, medicine regiment and facilitate schedule for busy retired retail executive. Do many administrative functions to ensure from scheduling to documentation review and preparation. Manage the daily functions for the individual on a daily and weekly basis.
Skills
All Microsoft Office platforms, CRM and outlook calendar management.
Personal care management
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