Shift Leader Customer Service

BC Brandy Campbell

Phoenix, Arizona ***** 480-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Staff Training

Client Service

Team Leadership

Staff Development

Cash Handling

Daily Workflows

Safety Processes

Role Modeling

Sales Reporting

Sales Expertise

Task Monitoring

Individual and Team Goals

Cash Sales Counts

Operations Management

Shift Scheduling

Employee Attendance Monitoring

Shift Checklists

Training Assistance

WORK HISTORY SHIFT LEADER 05/2022 to 12/2022

Cobblestone Auto Spa 3739 E Bell Rd, Phoenix, AZ 85032 Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

CREW MEMBER 05/2021 to 09/2021

Sonic 5151 W Peoria Ave, Glendale, AZ 85302

Provided excellent customer service by greeting customers and meeting quality expectations.

Took orders, prepared meals and collected payments. Kept food preparation area, equipment and utensils clean and sanitary. Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management team.

Collaborated with team members to complete orders. SHIFT LEADER 03/2017 to 08/2019

Rubio's Coastal Grill 4905 E Ray Rd #101, Phoenix, AZ 85044 Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Enforced company policies and regulations with employees. Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

WHEELCHAIR ASSISTANT 11/2015 to 07/2016

PHX Sky Harbor Airport Terminal 4, 3&2

Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.

Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings. Transported over Number passengers per Timeframe in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.

EDUCATION Washington High School, Phoenix, AZ 05/2013

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