Warehouse Manager Customer Service
Resume:
Santiago Castillo
Houston, TX 77033
*************@*****.***
Professional Summary
Experience in various departments, managing tasks, training employees, and overseeing work in a warehouse. Maintained relationships with suppliers and transportation companies while addressing client concerns. Safety was the top priority, and creating a positive work environment. Handled the fast-paced work environment and put the needs of customers first in the construction workplace. Consistently increased customer satisfaction and am confident in the ability to excel in any role with experience and commitment to hard work and satisfaction. SKILLS
Maintain health code standards, time management, customer service, hazardous chemical handling, equipment operation, interpersonal skills, numerical skills, logical reasoning, verbal and written communication skills, and technical skills. Bilingual: Fluent in English and Spanish.
EXPERIENCE
Pronto shipping and packaging Warehouse - Warehouse manager, Houston, Tx - February 2021 to April 2023
As a warehouse manager, I assigned tasks, designated rack labels, trains, and oversaw employees. I was also responsible for maintaining long-term relationships with suppliers and transportation companies and addressing problems clients have about their service. As a warehouse manager, I assisted employees and foster a safe work environment. Without them, the storage operations would be disorganized and inefficient.
● Keep track of logistics and update the company's inventory.
● Analyze operational performance and resolve issues.
● Collaborate with vendors and suppliers to ensure all operations (e.g. shipping, delivery) meet quality and safety standards
● Driving forklift
● Receiving and preparing packages for delivery
● Van Driver
● Directed and organized the work of employees
● Organized the storage in a effective and timely manner
● Processing orders
● Operating mechanical and IT systems
● Liaising with transport companies, suppliers and clients
● Training, supervising and appraising staff
● Maintaining statistical and financial records
● Devising rotas for staff
● Ensuring that quality objectives and delivery deadlines are met
● Administering stock control
● Ensuring compliance with health and safety legislation. Villa Thai Restaurant & Bar - Dishwasher Feb 2018 - Nov 2018, Houston, Tx
Reliable Dishwasher supporting the seamless operation of the restaurant. Ensure the cleanliness of dishware, workstations, and restrooms. Uphold the appearance standards of the restaurant by maintaining the grounds and removing trash. Operate in compliance with food safety and sanitation regulations. Willing and ready to cross-train and work in multiple positions as needed.
● Unloaded dishes, silverware, and glassware promptly and stored them in the appropriate places.
● Operated an industrial dishwasher, washing dishes and glassware by hand according to specific instructions.
● Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately.
● Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation
● Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait time
, Javier Rosales Personal Company - Construction Worker May 2008 - Apr 2016, Boston, Ma
I was a dependable construction industry worker equipped for fast-paced work and changing daily needs. I served customers effectively with attention to detail and a hardworking approach. I seeked out opportunities to go beyond basic requirements, improved my work process, and increased customer satisfaction.
● Loaded and unpacked construction supplies and distributed them to appropriate locations
● Ensured proper operation of tools and equipment at the site following safety requirements.
● Mixed, poured and finished concrete and asphalt, leveling surfaces using trowels and shovels.
● Followed construction plans and instructions from the foreman.
● Communicate with site supervisors and team members to complete project objectives on schedule.
● Guided workers engaged in using hand tools, machinery, and other equipment
● explained various techniques of following safety guidelines to avoid accidents or incidents.
● Cleared construction sites of brush and trees and prepared sites using heavy equipment by excavating and backfilling where required.
● Regulated traffic surrounding the work site, erecting traffic signs and directing vehicles.
● Used hand tools to dig around buildings and protect utility structures on the site.
● Finished surfaces by spraying sand, paint, stucco, or vinyl in neat and even coating.
● Removed debris and dangerous materials from worksites and dug necessary trenches and backfill.
● Worked in outdoor environments with extreme temperature and weather conditions.
EDUCATION
High School Diploma / Equivalency - Aug 1995
Escuela Socorro Sorel - Trujillo colon, Honduras
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