Quality Assurance Control

Beckie-Jane Henriques

East Freetown, MA *****

508-***-**** - ******.*********@*****.***

Professional Summary

Reliable and highly skilled in order fulfillment. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices.

Skills

Order picking and processing

Proficiency in Outbound Dock technology

Interdepartmental communication

Order fulfillment

Warehouse safety

Competitive analysis

Excellent Communication

MS Office

Problem-Solving

Multitasking Abilities

Work History

Order Picker Operator 2017

Amazon, BOS7 – Fall River, MA

Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Pulled orders quickly to maintain demanding productivity goals.

Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Operated manual and electric pallet jacks to move merchandise.

PPQA 2018

Amazon – Fall River, MA

Updated quality control standards, methods, and procedures to meet compliance requirements.

Improved quality processes for increased efficiency and effectiveness.

Provided observations, took measurements, and performed tests at various stages according to quality control plan.

Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Checked inventory and selected products from specific locations based upon availability.

Managed timely and effective replacement of damaged or missing products.

Outbound Ship dock 2021

Amazon – Fall River, MA

Inspected merchandise and sent damaged pieces for repair before shipment.

Assisted staff in shipping processes such as proper handling and storage.

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Sorted and delivered materials to different work areas.

Loaded bulk and route delivery trucks with warehouse goods.

Built safe and balanced loads for deliveries with no shifting or damages.

Shipdock Quality/ CPT Chaser 2022- present

Amazon – Fall River, MA

Reviewed order data to verify transactions and shipping dates.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Collaborated with internal departments to verify customer satisfaction and order accuracy.

Assure CPTs are scanned into dock doors prior to TDR. Locate missing packages, audit CPT bus routes, A0 audit, Apollo audits. Keep DPMO under 5,000.

Education

1997

Executive Assistant

Katherine Gibbs Business School - Rhode

1995

High School Diploma

Dartmouth High School – Dartmouth, MA

Certifications & Skills

Tugger Certified

TDR Certified

Excellent Time Management Attention to Detail

Amazon Safety Committee 2018 Area Readiness – 2023

Shift Stretch Lead- 2023, Quality Assurance 2022 – Present

Strong leadership skills, coaching & teaching skills

Troubleshooting abilities

Team

Affiliations

Amazon Safety Committee - 2018

Area Readiness - 2023

Pre Shift Stretch Lead- 2023

Quality Assurance 2022 - Present

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