Post Job Free

Resume

Sign in

Pharmacy Technicians Customer Service

Location:
Tallahassee, FL
Posted:
July 12, 2023

Contact this candidate

Resume:

Professional Summary

Skills

Work History

ROWENA COLSTON

Midway, FL 32343 850-***-**** adx9c3@r.postjobfree.com Experienced Pharmacist with successful background maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction and updating billing systems. Well-organized and diligent pharmacy management professional with good verbal and written communication skills. Service-oriented pharmacist with strong background in pharmacology and patient medication therapy management. Currently licensed in florida and Georgia. Efficient and accurate professional with 43-year background in processing and filling prescriptions, counseling patients and quickly responding to minor illnesses. Certified in MtM and Immunization. Committed Pharmacist with experience in hospital, community and clinic pharmacy environments. Collaborative and customer-focused with proven ability to partner with multi-disciplinary teams to discuss medications and potential drug interactions. Excellent communication with passion for educating patients on medication therapies. Medication dispensing and immunizing

Medication dispensing

Medicare and Medicaid process

Managing products

Customer service, education, and

counseling

Laboratory Practices

Compounding skills

Drug inventory management

Verifying orders

Loss prevention controls

Confidentiality and HIPAA

Drug Formulation and Compounding

Drug utilization review

Laboratory Operations

Pharmacy operations management

Relief Pharmacist 01/2018 to Current

Healthcare Consultants – Orlando, FL

Verified and labeled prescriptions with 8 point check. Recommended OTC devices or medication options to help mitigate individual symptoms. Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

Instructor 01/2017 to 06/2017

Tallahassee Community College – Tallahassee, FL

Provided clear, informative lectures on sterile compounding to classes of 4 students. Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.

Monitored student progress through test administration and adapted learning plans to optimize progress.

Reviewed class and student records to look for areas in need of improvement and implement plans of action.

Staff Pharmacist 03/2009 to 11/2016

Winn Dixie – Tallahassee, FL

Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

Vaccinated patients to provide immunity against influenza, pneumonia and other diseases. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. Verified and labeled prescriptions with 8 point check. Hand counted control medications, measured liquids and reconstituted antibiotics. Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist). Directly supervised 2 Pharmacy Technicians, interns and support staff while on duty. Effectively prioritized tasks and organized workflow to increase efficiency. Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services. Staff Pharmacist 04/2006 to 12/2008

FSU Thagard Student Health Center – Tallahassee, FL Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. Verified and labeled prescriptions with 8 point check. Hand counted control medications, measured liquids and reconstituted antibiotics. Directly supervised 3 Pharmacy Technicians, interns and support staff while on duty. Effectively prioritized tasks and organized workflow to increase efficiency. Advised patients on medication side effects and contraindications and explained how to properly take medicine.

Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Assisted pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Staff Pharmacist 11/2003 to 04/2006

Albertson's Southco – Tallahassee, FL

Hand counted control medications, measured liquids and reconstituted antibiotics. Directly supervised 2 Pharmacy Technicians, interns and support staff while on duty. Completed accurate cycle counts, inventory management and will-calls for customers. Advised patients on medication side effects and contraindications and explained how to properly take medicine.

Effectively resolved insurance rejections and other billing issues. Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Completed new and updated patient profiles, including lists of patient medications. Hosted [Number] successful annual healthcare education and flu clinics. Checked prescriptions for appropriate dosage, drug interactions, allergies and contra- indications before dispensing medications.

Received and accurately processed written prescriptions from customers using [Type] computer system.

Pharmacy Manager 06/1999 to 11/2003

Eckerd Drugs – Tallahassee, FL

Supervised team of 4 pharmacy technicians.

Recommended OTC devices or medication options to help mitigate individual symptoms. Collaborated with store manager to maintain daily operations. Ordered all pharmacy supplies and kept check on inventory levels. Trained pharmacy interns and newly hired pharmacy technicians. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Satellite Pharmacist 06/1991 to 11/1993

Tallahassee, Memorial Hospital – Tallahassee, FL

Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes. Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use. Evaluated pertinent laboratory data, including drug-drug and drug-nutrient interactions. Exhibited proficiency in IV and chemo compounding. Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Entered orders into database, verified insurance and prepared medications. Collaborated with physicians and other medical professionals to discuss and carry out orders. Education

Pharmacy 08/1977

Florida Agricultural And Mechanical University - Tallahassee, FL Associate of Science: Pharmacy (Pre-Pharmacy)

Florida State University - Tallahassee, FL



Contact this candidate