Customer Service Project Management

CHRISTOPHER L

WHITETHORN

605-***-****, adx9bv@r.postjobfree.com

PROFESSIONAL SUMMARY

Keeping production to the expected delivery schedule has always come first and foremost. Customer relations and communications have been very important assets. CAD design from customers' rough sketches, drawings and explanations. Training of employees on CO2 Lasers and CNC brake press. Sales and quotations.

Sourcing of materials at the lowest price available. SKILLS

Estimates and Quotations CAD Design from Concept to Production

Employee Training

Customer Service Scheduling and Maintaining

Production Schedule to Meet Due

Dates

Inventory Control and Procurement

EXPERIENCE Dec 2022 – July 2023

Project Manager / CAD Draftsman

SWS Contracting Tampa, FL, United States

· Customer Service

· CAD design of shop drawings for approval and fabrication

· Ordering of materials

General Manager August2017-April2022

Lasercut Inc. Madison, SD, United States

Customer Service

Maintaining production schedule

Programming and nesting cut files for CO2 Lasers and torch/plasma table

Ordering of materials and keeping stock levels (1.2 million in materials 2021)

CAD design and drafting using Autocad / Draftsight

Sales and quotations

Assist in new employee training

Shop supervision of up to 12 employees

Project Management

Owner

Icon Metalworks, LLC Madison, SD, SD, United States April 2002 - Current

Customer Service

Design work of custom welding and fabrication projects

Sales and quotations

Project Management

Material sourcing

Maintaining shop supplies (all material needed for welding)

Hiring of all employees

Arranging production schedule and shipping to meet due dates

General sales and calling on potential customers

Payroll and HR

Supervision of up to 8 employees

Shift Supervisor / Office Assistant

Lasercut Inc. Madison, SD

December 1994 - March 2002

CAD drafting

Programming and nesting of CO2 Lasers and CNC brake press

Supervised day, night and 3rd shifts

Customer service and design assistance

Laser Technician / Machinery maintenance

EDUCATION

General

Dakota State University, Madison, SD

High School Diploma

Madison High School, Madison, SD

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